Free People offers helpful staff and sweet service, especially at its new location outside the main mall. Staff are kind, friendly, and knowledgeable, helping customers find specific items and manage returns. In-store inventory is limited, so calling ahead is advised. The old location had not good customer service, but the new one provides a good experience when the right staff are present. If the staff are not helpful, customers may feel watched and treated like thieves, so many choose to shop online. Clothing is pricey but staple, unique, and of extraordinary quality that can be worn many years.
