“Ferguson in Westminster is hands down the best supply house I’ve dealt with! The entire staff is friendly and efficient, but I have to give special recognition to the manager, Brent. He goes above and beyond to ensure customers are taken care of, no matter the situation. Brent’s professionalism, knowledge, and willingness to help set this location apart. It’s rare to find such a dedicated manager who truly cares about his customers. Highly recommend this location for anyone in need of top-notch service and expertise!”
“We are regular customers at the Home Depot is Westminster MD, and we have found the customer service her to be very good in general. However, when we tried to get an estimate for installing a backsplash in our kitchen, we had a very difficult time getting anyone to help us. Phone calls to the store were routed all over the place, and nobody seemed to have any suggestions of who we were supposed to talk with. Even at store level, we were told we had to get a whole kitchen remodel, if we wanted a backsplash installed. There was one bright spot in our experience. Nanette was amazing. We just happened to see her working at her desk and explained our issue. She immediately took ownership of the situation and got us scheduled for an estimate. She was the only one of a half dozen other employees that took an interest in us. Nanette, thank you for going above and beyond to help us out. Your co-workers should be looking up to you as an example or what customer service should look like!”
“We bought a new fridge from the Westminster location and MANDY was absolutely amazing! It was a fun experience with her. She is truly great at what she does. Can’t wait to need another appliance and come back to see Mandy for help!”