“I cannot speak highly enough about Green's Ace Home Center and the outstanding service that they provided me recently. My company was in dire need of a rare product in Maryland and after calling several stores, we were left empty-handed.That's when we called Green's Ace Home Center, and I am so glad that we did. Their staff member not only took the time to understand our needs but also directed us to the exact business that could provide the product we needed. After calling over 20 other businesses, Green's Ace Home Center was the only one that provided the right guidance and assistance.Not only does Green's Ace Home Center have an incredible selection of products, but their customer service is truly outstanding. Their staff members are knowledgeable, professional, and went above and beyond to help us find the right solution for our needs.I highly recommend Green's Ace Home Center to anyone in need of hardware supplies or guidance. They truly understand what great customer service means and exceeded our expectations in every way.Thank you, Green's Ace Home Center, for your exceptional service, product knowledge, and willingness to help. Your store is a true gem and I look forward to visiting soon.Best regards,”
“Yesterday I dealt with the manager Tim at the Westminster maryland location. I had a very odd situation that needed resolved with a layaway purchase that I made. Tim listened to all of my concerns and resolved the issue in a matter of minutes. Honestly, he went way beyond my expectations. I can honestly say he was polite, professional and competent. Kudos to Tim. I feel he went way above and beyond. 10 stars all the way!!!”
“Ferguson in Westminster is hands down the best supply house I’ve dealt with! The entire staff is friendly and efficient, but I have to give special recognition to the manager, Brent. He goes above and beyond to ensure customers are taken care of, no matter the situation. Brent’s professionalism, knowledge, and willingness to help set this location apart. It’s rare to find such a dedicated manager who truly cares about his customers. Highly recommend this location for anyone in need of top-notch service and expertise!”
“JPS has beautiful slabs of granite and marble...also custom cabinetry. Kristin in sales was very kind and extremely helpful. Went way beyond what was expected in customer service.”
“Lew the Appliance Specialist was so sweet and so informative when we came looking for a washer and dryer for our new home. He was truly breath of fresh air. He took his time to help us find what I wanted, he gave me information on how to maintain our appliances. He also walked us up to the front and shook our hands when we were done. We LOVED HIM, will def come back and shop with Lew for future home needs.”
“These guys have what you need!! The other guy doesn't sell single sockets home depot winns!!!! Again! Old town westminster need a replacement flange for cast-iron! Home 🏡 depot... lowe???? Pvc only servicing new home's only lolol”
“We are regular customers at the Home Depot is Westminster MD, and we have found the customer service her to be very good in general. However, when we tried to get an estimate for installing a backsplash in our kitchen, we had a very difficult time getting anyone to help us. Phone calls to the store were routed all over the place, and nobody seemed to have any suggestions of who we were supposed to talk with. Even at store level, we were told we had to get a whole kitchen remodel, if we wanted a backsplash installed. There was one bright spot in our experience. Nanette was amazing. We just happened to see her working at her desk and explained our issue. She immediately took ownership of the situation and got us scheduled for an estimate. She was the only one of a half dozen other employees that took an interest in us. Nanette, thank you for going above and beyond to help us out. Your co-workers should be looking up to you as an example or what customer service should look like!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.