This Verizon location receives mixed reviews, highlighting significant variability in customer service experiences. Several customers report exceptionally positive interactions with specific staff members, who are described as patient, amazingly helpful, incredibly kind, supportive, and knowledgeable. These employees are noted for listening to concerns, going above and beyond, answering questions with a smile, and taking care of issues efficiently, allowing customers to be on their way in a reasonable amount of time. They are commended for their helpfulness and patience, especially with seniors or those less familiar with technology. However, other reviews describe profoundly negative experiences, including customers being treated poorly and belittled by an associate. One account details being sent home after paying a mystery fee and receiving incorrect instructions, following extensive prior frustration with phone and chat support described as completely useless. This led to feelings of being given the runaround and accusations of the company attempting to nickel and dime customers. The store's listed phone number also connects only to a main line, preventing direct contact with the location. While some staff are praised for turning a difficult situation around, the inconsistency in service quality is a prominent theme.
