9AM - 5PM
60 Thoreau St, Concord“This store has the best customer service of any UPS store I’ve ever been in the manager is the best always kind always respectful she’s just wonderful great place!this store has the best customer service of any UPS store I’ve ever been in the manager is the best always kind always respectful she’s just wonderful great place”
“Mike is very personable and service oriented. I've shipped many items from this shop over the years and it's always a pleasant experience. A few times, he's helped me to decide that item X was simply not worth shipping. Two thumbs up!”
“Nicole Chaves is awesome. I would give her 10 ⭐️. She is so helpful, always smiling and very friendly. She loves what she is doing and went extra mile to help me out with my returns, shipping and printing. She is a great asset for the company.”
“Every time I ship an item the staff is very professional and helpful but this time I have to give a special shoutout to Sheila. Unbeknownst to me, I shipped a package to the wrong address. It came back twice and more. Sheila went above and beyond to figure out why the package wasn’t getting to the right person. Throughout the whole ordeal she always remained calm, kind and professional and made many inquiries on my behalf. It is very apparent that she truly cares about the customer and getting packages to the right spot.”
9AM - 2:30PM
588 Boston Post Rd, Weston“Nick the employee that works at the Weston UPS is great, efficient, helpful, friendly and fast. I'm always relieved to see when he is working as i know all of my needs and questions will be answered, and my visit will be easy and efficient”
8:00 AM - 2:00 PM
143 Old South Rd, Nantucket“this place is the best. my experience has all the makings for a ups store commercial. my family rented a house on nantucket for august and when we left the house we left four boxes on the front porch for ups to pick up after the labor day holiday. apparently the boxes weren't labeled properly so the ups driver wouldn't take the boxes - and there was no way for me to get new labels on the boxes as i was already off-island. oh - and there was a hurricane bearing down on nantucket - the wind and rain from which would have surely destroyed our boxes sitting outside. but the ups store in nantucket saved the day. the owner of the store (literally!) got in his car and drove over to our rental house to pick up our boxes and bring them back to his store to keep them safe until the UPS driver could pick them up on monday. this place is everything that you want your local UPS store to be - while never expecting them to actually be THIS GOOD.”
“Fantastic store, the owner is frequently on premise and everyone there is terrific. Cannot recommend them strongly enough - flexible, friendly and always helpful!”
“Not sure why people are complaining about this location. I both dropped off an Amazon return and shipped out a package at the same time. They were quick and friendly.”
“Beyond excellent customer service. The gentleman working the counter was kind, beyond helpful, personable and patient. I watched him go go above and beyond for another customer in the sort of way that made it clear this was nothing out of the ordinary. Wonderful experience.”