The UPS Store in Westford is locally owned and operated, offering expert packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing services. Customers describe the staff as very helpful, friendly, professional, efficient, patient, understanding, and nice. Reviews highlight that every member of the staff is great. Specific instances of excellent service include staff going out of their way to help with large fragile packages, combining items to save on shipping, and working to minimize costs while ensuring adequate protection for delicate items like framed glass paintings. The Pack and Ship Guarantee is recommended for valuable shipments. Staff are noted for going above and beyond, remaining calm, kind, and professional even when resolving complex shipping errors, demonstrating that they truly care about the customer. The store is highly recommended by very frequent and satisfied customers.
Derick, who helped me this morning was so nice, and super efficient. Two returns were more complicated (for me!) and he emailed, printed and mailed both with labels. I hope he gets a notice from upper management?!
June 2026
Always great service, accommodating, extremely helpful. Strange to be rating an ups store, but this is our favorite store. I have never felt rushed, the people working at the store r just genuinely helpful. 10/10 on packaging, returning, shipping, and great service.
June 2026
Incredible staff. Went above and beyond to help me with a return.
