The UPS Store in Westford is locally owned and operated, offering expert packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing services. Customers describe the staff as very helpful, friendly, professional, efficient, patient, understanding, and nice. Reviews highlight that every member of the staff is great. Specific instances of excellent service include staff going out of their way to help with large fragile packages, combining items to save on shipping, and working to minimize costs while ensuring adequate protection for delicate items like framed glass paintings. The Pack and Ship Guarantee is recommended for valuable shipments. Staff are noted for going above and beyond, remaining calm, kind, and professional even when resolving complex shipping errors, demonstrating that they truly care about the customer. The store is highly recommended by very frequent and satisfied customers.
Derick, who helped me this morning was so nice, and super efficient. Two returns were more complicated (for me!) and he emailed, printed and mailed both with labels. I hope he gets a notice from upper management?!
February 2025
Nate has been really helpful and knowledgeable in getting my printing done! Thanks a bunch!
January 2025
I always print paper there And they take care of me Thank you
