22 Harvard Avenue, Allston MA 02134
“Absolutely exceptional experience at Model Ace Hardware, and a huge part of that was because of Gabe. He genuinely has some of the best customer service skills I’ve ever encountered at any hardware store. He was attentive, patient, knowledgeable, and incredibly kind from start to finish. We came in needing help with several odd jobs and random projects, and Gabe took the time to listen to everything we needed and made sure we left with the right solutions. What really stood out was his attitude. He never made us feel rushed or like any question was too small. He treated us like our projects actually mattered and went above and beyond to help. That kind of customer service is increasingly rare, and Gabe is a tremendous asset to this store. Management should seriously consider promoting him. Employees like Gabe are exactly what keep customers coming back.”
440 Salem St, Medford MA 02155
“Tino's did a great job repainting our home and fixing exterior moldings and trim. They were punctual, detail-oriented, on budget and left a clean worksite behind when completed. The house looks great and we have received a lot of compliments, both on how it looks but also from people who regularly walk our street and saw their daily work/process.”
54 Charles Street, Boston MA 02114
“Fantastic customer service over multiple visits. Can’t thank them enough for helping us as we readied an apartment for move out. Similar experience last year when moving in.”
308 Washington St, Wellesley MA 02481
“Great store I called him in advance to find out if they have certain extension cable and when I arrive to the store the employee was able to help me fast and efficiently!!!”
1337 Cambridge St, Cambridge MA 02139
“I’ve stopped by here for a number of random bits from bike chain degreaser to toilet clog dissolving solution throughout the last 4 years I’ve lived in the area. The only hardware store I go to. They have everything and are very nice people. 👍”
4407 Washington St, Roslindale MA 02131
“More than meets the eye. They have a huge basement full of stuff, so if you don’t see something upstairs, just ask! Parking is also hidden behind the building. Great location, very helpful staff.”
444 Main St, Stoneham MA 02180
“I was offered a water when I stopped in to grab something small (I was mid run!) and they’ve got a wall of Polaroids of the dogs that come to visit! Honestly, those two things alone deserve five stars. More humanity in our commercial spaces, please! :)”
24 Mill St, Arlington MA 02476
“Ace is a hardware store. It has tools, paint, silverware, snacks, lawnmowers, weedwackers etc. It is pretty cheap and has alot of different supplies. After buying something you can get a balloon. It is pretty good and it has nice staff”
53 Billings Rd, Quincy MA 02171
“Danny is the kind of dude you meet who always has a pocket knife when you have to cut a shoelace and a cold beverage for an adult and a child. If you need toilet paper, wing nuts, or Red Bull and maybe some tampons please go to Danny’s hardware because Danny will hook you up and if he doesn’t have it, he will get it. I would trust Daniel to watch my children while my wife and my girlfriend and I all go to the movies together. And you better believe we buy our snacks from the hardware store.”
370 Copeland St, Quincy MA 02169
“Best paint and hardware store around, friendly and helpful staff. If you need help picking your colors they will thaw care of you. Stop by and feel the experience. 10 stars if I could do it.”
622 Mt Auburn St, Watertown MA 02472
“This place is excellent. They have a perfectly curated selection and the people working there are knowledgeable and friendly. We're so lucky to have this place in the neighborhood.”
702 Centre Street, Jamaica Plain MA 02130
“I love how vintage the store is. The floor is the same floor that was installed hundred years ago. The only thing that's new is the staff in there each time will present more helpful than the last. I get all my paint there. It's a little bit more money for the Benjamin Moore, but it's my Neighbourhood. This is my store and I love it. They answer every question they know all of our paint eggshell Ross everything but it makes it so much easier. I have gotten locks I have bought garbage barrels. The store is very deep so many aisles it's confusing and it looks like a small store , but it really has pretty big.”
53 Chestnut Street, Needham MA 02492
“A great local alternative to the “Big Box” stores. Great selection of gardening tools/supplies, as well as most other trades. Pricing may be slightly higher, but well worth it for the convenient location and knowledgeable staff!”
280 Blanchard Rd, Belmont MA 02478
“The girls here are so helpful!! They knew exactly what I was looking for and where to find it. Even with my amateur explanations of what I needed, they knew what I meant. So kind!”
656 Centre Street, Jamaica Plain MA 02130
“Love Ace! They always smile when I come in and are never bugged by my endless questions about what to get for my various DIY projects. They have a great selection across the board.”
54 Adams St, Milton MA 02186
“Perfect experience overall! There are 4 Stihl dealers within twenty miles of me none of which had the saw I needed in stock. They all said they could order what I needed but it would be more than a week before I could take delivery. I wanted to purchase from a small business if possible and In my search found Milton Village Hardware online , they had the saw I needed so after seeing they have been in business since 1918 decided to buy from them. Purchase made Tuesday afternoon and I was using the saw Friday afternoon on our farm in Tennessee! I would not hesitate to purchase from them again and plan to buy my next saw from Milton Village Hardware .”
471 Main Street, Waltham MA 02452
“The most cost efficient place to buy second hand tools. The owner is friendly and the store is well organized. The items change depending on what they have, so better go often. If you are into tools, this place is a dangerous spot.”
1180 Massachusetts Ave, Dorchester MA 02125
“Super responsive company. After others tried to investigate, Anthony was the one who identified my heat pump's rare problem by spending all day investigating and calling the manufacturer. Then Josh went above and beyond to help me understand my options and how to navigate the difficult and expensive decision on new systems. I trusted him completely, he was in and out of my home several times, he was extremely responsive, and very collegial. He is obviously dedicated to his job. It's always the people that you interface with that make a company, and I am extremely appreciative of Josh and the team. Later Chris and the install team spent all day putting in my new system. Thank you team.”
333 Great Rd, Bedford MA 01730
“I had a very specific request for a nut and bolt (to fix a blade on my hockey skate) and the staff inside this Ace Hardware store couldn’t have been more helpful. It was a $0.30 fix but the associate, Mark, spent the time with me to make sure that I was all set, found the right size to fit and even helped me fix my skate. If that’s not above and beyond for service I don’t know what is. Thank you!!”
654 Main St, Winchester MA 01890
“I look forward to making regular trips Fells Ace Hardware. Every time I step in the door, I am treated with friendly, helpul service. Staff is super knowledgeable and, as a contractor, they carry a lot of supplies that'll help you in a pinch. They carry Benjamin Moore line of paints, they also stock Milwaukee power tools. Plumbers and electricians will find the basic parts and repair products in stock. From ping pong balls to duct tape to lawn fertilizer, this compact location has a lot of inventory. If you need home related stuff, save on gas and make the trip to Fells. It's always a helpful resource.”
61 Dorchester Avenue, Boston MA 02127
“Best prices that cannot be beat. Honest good old fashioned hard working people where customer service is their priority. Very knowledgeable & willing to give you time. Apparently at one time there may have been more joke store items, or perhaps they were a joke store, still theres a few nostalgic things left for purchase. But all jokes aside this business is top quality, doesn't get any more real, i give them all 10s!”
1920 Beacon Street, Brighton MA 02135
“I had such a great experience at this store today. I went in to buy bolt cutters because I had accidentally put a padlock on backwards, rendering it unable to be unlocked. The gentleman managing the store could have easily sold me the bolt cutters, but instead helped me problem solve and ended up cutting down the key so I was able to successfully unlock the padlock. He was incredibly helpful and generous- I am very grateful!”
1641 Beacon Street, Waban MA 02468
“Fantastic selection of tools and home improvement supplies! The staff is always friendly and eager to help with any questions or projects. It's my go-to spot for any DIY needs!”
R.W. Shattuck & Co Inc, 24 Mill St, Arlington MA 02476
“Since we lived in Firestone Park in the 90s, I almost always go to this Ace Hardware. But about a year ago when I needed some screws that would go into concrete, I was in the Falls and stopped into Menards "to save time". The customer service representative was eager please but had zero knowledge about what I was asking or where to find that type of screw. We wasted at least 20 minutes.So I left straight from there and came to Ace hardware in Firestone Park, and they knew exactly what I needed and suggested a drill bit that ended up being perfect for my needs.They have always been highly knowledgeable, helpful, and the prices are great.Don't waste your time anywhere else ?”
1298 Massachusetts Ave, Arlington MA 02476
“Needed some special pipes and adapters for Insinkerator installation. Tried couple more Ace and Plumbing stores in the neighborhood but did not find what was needed. Plumbing consultant in this store was extremely helpful and knowledgeable. Figured out how to do what I needed, found all the pieces and I was able to complete the job. Thank you!”
981 Morton St, Boston MA 02126
“Helpful and knowledgeable staff who don’t just “make the sale”, but earn a customer’s loyalty with kindness and patience.”
327 Woburn Street, Lexington MA 02420
“I bought a snow blower from them, and it went on sale a couple days later. They refunded the difference without giving me any hassle. Every employee I’ve talked to is very knowledgeable. The snow blower was assembled and delivered for free, and the guy who delivered it even gave me a tutorial and really knew what he was talking about.”
1206 River Street, Hyde Park MA 02136
“I came into the store and I did not know what color paint I wanted or how to use any tools and the attendees were very helpful and assisting me with everything that I needed. I will definitely come back!”
470 Tremont Street, Boston MA 02116
“This place is my go-to for all my home improvement needs! The staff is incredibly helpful and knowledgeable, always ready to lend a hand or offer advice. I love the wide selection of tools and supplies—definitely a five-star experience!”
743 Massachusetts Avenue, Cambridge MA 02139
“I was recently installing a bidet seat in my apartment and realized I didn't have all the wrenches or gaskets I needed. A quick walk down to Pill was all I needed. Great staff, very helpful, had everything I needed and was a quick and painless experience to get back and get things on track. Would highly recommend for all your hardware needs in and around Central Square.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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