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“I knew what I wanted. I got a good rep who set things up quickly. Unfortunately, the dishwasher was dented when it arrived. GWT did get me a new one the next day. Their chosen installers were great.”
“1000% recommend. We have been customers here since we moved to Quincy. They are fantastic and highly recommended. We are lifelong customers. Thanks for the great work Hancock Appliance team!”
“I’ve purchased multiple appliances from Dave with the most recent being a stove. Every experience, I walk out extremely happy despite making a large purchase. It’s because I know Dave is taking care of me. If he doesn’t have something in store, he’ll do research and help me find the right one. I’ve never felt rushed. I also appreciate his honesty if he thinks something is not the right fit.
When I bought my dishwasher and microwave, he connected me with Herb who did the install. Herb is great! We had a snag with my dishwasher and he went above and beyond. I was so impressed, I hired him to install and replace my water heater!
When I bought my stove Dave came to deliver and install the new one and remove my old one. He walked me through all of the controls, tested the stove and was very careful about getting the stoves in and out of my side door.
He also came with dog treats for my dogs!
This is why I won’t entertain any other store because this level of service is unbeatable!”
“Beautiful, high quality fabrics, a wide selection of notions and sewing/quilting machines. Good, quick turnaround repair service. Interesting project kits and friendly staff. Large room for quilting classes!”
“Highly recommend! Mary-Ellen and Beth went above and beyond to help me find the perfect refrigerator for my uniquely sized space. They were incredibly patient, knowledgeable, and genuinely committed to making sure everything fit just right. The entire experience was smooth, friendly, and accommodating from start to finish. It’s rare to find that level of personal attention and care these days. I’ll absolutely be coming back for all of my future appliance needs.”
“Will came out to look at the washing machine that stopped working. Was quoted $85 for the service and plus parts. Will fixed the machine within 20 mins no parts needed. There was a blockage because of a small sock. Machine working again. But $225 was steep. Labor no parts needed $140 for 20 mins. Will is a good service guy and knows his stuff. But expect to pay top dollar. Overall I would recommend Harrison Refrigeration because Peter is always very helpful and they are local.”
“Dave and Linda stand behind their appliances. I had an issue with my dryer 8 months later and because they had a 1 year warrantee they sent me the part free right to my house which was 2 hours away. If I was local Dave would have replaced the part as well. Highly recommend buying your appliance from Dave and Linda.”
“I have bought a few appliances through the years and have always been extremely happy with the product and with the service!!! The owner is kind & honest so I highly recommend Excellent Appliance!!”
“Fantastic service from start to finish. Mike, Dan and crew were awesome every step of the way. We have a 1910 house - and wanted to burn wood more safely in our existing fireplace. We chose the Vermont Castings Montpelier II - wood burning fireplace insert. Service and product were excellent. I went to two other places that treated me poorly. So happy I found the Fireplace Store!”
“I just showed up 20 minutes before closing and returned a ridiculous amount of Christmas lights and electrical boxes. The guy working was so patient with me. I had so many receipts and he was more than accommodating.
Also in general this store has gotten a lot better over the last few years. They updated the layout in some sections and have been stocking better items.”
“This store was the best I walked in everyone had smiles and greeted me I was helped by Monica she was fabulous did all my paperwork and had the fridge delivered with in 30 mins it was fast I'm very happy thank you and the 2 young men who delivered were very polite”
“brought used washer great condition and had good variety with different prices. told me over the phone how many used washer s and driers available. found it hard to park my vehicle but the service was ? great”
“ARWINDA IS THE BEST! She has such a kind soul. She saw my trying to get rid of my change at the self serve register and when I overloaded the machine she did everything in her power to fix the issue. When the next option was using the register, I did not want to make a Worker count coins so I decided to pay with regular dollars and arwinda Pushed the other Worker gently aside to let them know that she was going to count the change and even when I said no, I don’t wanna make you do that. She kept counting the change. She ended up counting $11 and change quarters nickel and dimes and not only did she take my payment in coins she exchanged four dollars of quarters that I had and Gave Me dollar bills instead she is truly remarkable.”
“The cashier Reina at Home Depot provided amazing customer service! She has a beautiful smile, a wonderful personality, and was incredibly helpful with my purchase. Even though I was in a rush, she remained patient, professional, and never seemed frustrated. She made my experience quick, easy, and enjoyable. Thank you, Reina!”
“Had a great experience at Braintree Best Buy. A very knowledgeable salesperson gave me a solution to my problem with patience and grace. Glad I made the trip into the store!”
“Outstanding customer service today by Michael in your Dedham, MA store. What a pleasure it was to have someone be so helpful, knowledgeable and pleasant! This type of service is quite rare these days. Thank you, Michael!”
“I had an excellent customer experience today at Home Depot. I started shopping here for interior design of my local business. Michael helped me figure out exactly what I need to make it look great! Now that I’m welcome here I’ll be back more often.”
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“Friendly, knowledgeable staff - fair prices on materials and tools. I was in and out within less than 20 minutes. Rick and Morty would have been proud, and I was able to stabilize a project while waiting on my contractor to get round back to me.”