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“I couldn’t be happier with the service and product I received today. Riccardo was phenomenal. There’s a lot that goes into these services, and Riccardo was patient with me and understood all of the intricacies involved. As far the product goes, I substantially improved the quality of the internet at a much lower price than I was paying.”
“Don was terrific with my Mom!! Don cleaned up all the corrupt apps to get her phone working, which was a huge relief. And he recommended a new plan to save her money each month! I couldn't belive it. We had amazing customer service! Definitely recommend. Will return to switch to Fios.”
“Absolutely amazing service! The staff was incredibly knowledgeable and helped me find the perfect phone plan without any pressure. I left feeling valued and excited about my new device!”
“I came to Waltham to help my elderly uncle with his phone service and I have to say Kiki was amazing!! She was so thoughtful and patient with us. It’s great to see someone in customer service that actually knows how to treat customers. I highly recommend this company their products and definitely their service. Thank You KiKi for being so amazing”
“I had an excellent experience at the Verizon Wireless store in Billerica, MA. From the moment I walked in, Ramon was welcoming, knowledgeable, and genuinely helpful. He took the time to answer all of my questions and explain my options clearly. He made the entire process of upgrading my plan and purchasing a new phone smooth and stress-free.
What really stood out was Ramon's knowledge of Verizon processes, his kindness, and patience. I never felt rushed or pressured, and he went above and beyond to make sure I left completely satisfied. Customer service like this is hard to find these days. I wanted to tip the man, but he refused and let me know he was just happy to be doing his job to my satisfaction.
I highly recommend working with Ramon at Verizon Wireless Billerica, MA location to anyone looking for honest advice, great service, and a positive experience overall. Give this man a raise, he deserves it!”
“I was in the AT&T Store @ the Burlington Mall on Tuesday4-14-26
The person that waited on me was named Mingh & he was fabulous...totally patient & informative. I was in to see about my older phone & find out if I could change from my older provider (T Mobile) & change over to AT&T,...He showed me a newer model to concider... he never pressured me to get the new phone... I took a few minutes to think about the new phone & decided to go with the new phone. He was great, explained everthing I needed to know about the new phone. I'm sure anyone working at the Mall store is great, However I'm so glad I got Mingh...he's the best”
“Excellent service. The technician was very professional, knowledgeable, and clearly experienced. The repair quality was top-notch and the pricing was fair and reasonable. Everything was explained clearly, with no hidden costs.
Highly recommend HFixPhones to anyone looking for reliable and professional phone repair. I would definitely come back again.”
“Blew a resistor, ordered it, and Michael was able to get it replaced the same day when it came in at a great price.
Staff were friendly too.
Coffee machine back in business.”
“Anthony is professional and knowledgable and provided excellent service! He made sure we got the best deal and was very helpful throughout the trade in process.”
“I had just got a new phone and needed a phone case and screen protectors and the guy at the counter was super nice and polite! He even offered to put the protector on which he did with amazing precision and care! Very happy with their service. :)”
“I have been to the AT&T store on 2 occasions in Waltham, MA this month with issues regarding my iwatch and my iphone. I was so impressed with how amazingly helpful and patient were Dartagnan (for my iwatch) and Steve (for my iphone). They were absolutely outstanding and I know when it comes to replacing my husband’s and my iphones, I will most definitely go there because of how wonderful Steve and Dartagnan were.”
“Super efficient advice and service on a screen protector and phone case replacement. Good amount of choices. Super happy, walking out with what feels like a new phone!”
“I recently brought my grandfather to this location to purchase a new phone, and we had an outstanding experience. From the moment we walked in, Dee greeted us and provided exceptional customer service.
Dee took the time to help my grandfather select the right phone and thoughtfully customized the setup to meet his needs, including adjusting the text size and other accessibility features. While the setup understandably took some time, Dee managed the process exceptionally well. They acknowledged and assisted other customers as they arrived, clearly communicated expected wait times, and efficiently helped others in between, all while ensuring we continued to receive attentive, personalized service.
Throughout the entire experience, Dee was professional, patient, knowledgeable, and genuinely committed to providing excellent customer care. Our phone was fully set up and ready to use in a timely manner, and every question was answered.
This was an outstanding customer service experience, and I greatly appreciate Dee's dedication and professionalism. Dee is a rockstar 🪨⭐🤳”
“Tom from the Burlington store was very attentive to my needs and tried his best to find a way to get my battery issues fixed under a warranty but was unable to make it happen
I was grateful for his knowledge and expertise. I would certainly recommend him.”
“I received excellent service! I got to the store a little on the late side , the lady managing the store called the technician and he came back to the store and replaced by cracked screen within 20 mi utes. Thank you!”
“I stopped by the store to have my phone unlocked and had a great experience. I barely had to wait before Michael assisted me. He was polite, professional, and handled everything quickly and efficiently.
My phone was unlocked in no time, and the whole process was smooth. Employees like him really make a difference—I highly recommend asking for Michael if you need help!”
“I had very positive experience at Verizon Store in Waltham, MA.on Aug 12 2026. John was amazing. His above and beyond, was above and beyond !! He really helped out several times with a few challenges store. Handled very professionally. Praises to JOHN”
“I had the pleasure of working with Paarth at the Lexington store. I am not super tech savvy, and he was endlessly patient, trying to find a family plan for us with the best deals and discounts. As a result of his efforts, I am planning on switching to Verizon for our internet and streaming. I need a human being to consult with and I feel fortunate to have found him!!”
“I HAD THE BEST EXPIERENCE WHEN I WENT IN TO GET A NEW PHONE AND I HAD Serena who helped me from start to finish she transferred everything from my old phone to the new phone which went seamlessly did take some time my phone was old but Serena was very patient and calming and explained everything to me”
“This place is great! They actually are willing to help with issues, unlike some of the corporate stores. Bobby was awesome. I was having trouble removing the sim from my old phone. He jumped right in there and helped. He was professional, easy to work with. Highly reccomend. Ty. Went again mid December. Again, Bobby was very helpful. Ty Bobby! Went in again a few days ago. Zach was able to help right away, even though he was working alone that day. Ty so much Zach. I am terrible with names , but new manager and associate were very helpful today with a few problems i was having with my new phone. 8/7/26. Ty to you both.”
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“Dylan was amazing. I came in because I was having issues with my S23 Galaxy battery and since I was due for an upgrade, we went for it. He helped transfer all data from the old phone to the new S26 Galaxy. He made sure I got all the discounts and promotions available, including the 'free' tablet. He was great to work with: patient, friendly, knowledgeable, and very good-natured. I'll go back to him in a heartbeat if I ever have any issues in the future. Well done, Dylan, and thank you for all your efforts!”