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“I couldn’t be happier with the service and product I received today. Riccardo was phenomenal. There’s a lot that goes into these services, and Riccardo was patient with me and understood all of the intricacies involved. As far the product goes, I substantially improved the quality of the internet at a much lower price than I was paying.”
“My screen protector was shattered. I walked into Wilmington Verizon store where I got my iPhone 17 last year. The store technician walmly received me and promptly replaced the screen protector free of charge.”
“Absolutely amazing service! The staff was incredibly knowledgeable and helped me find the perfect phone plan without any pressure. I left feeling valued and excited about my new device!”
“Bryan at the Concord store is super helpful and knowledgeable. Definitely recommend this location. We got the Fios internet in a very quick and easy way thanks to Bryan.”
“I had an excellent experience at the Verizon Wireless store in Billerica, MA. From the moment I walked in, Ramon was welcoming, knowledgeable, and genuinely helpful. He took the time to answer all of my questions and explain my options clearly. He made the entire process of upgrading my plan and purchasing a new phone smooth and stress-free.
What really stood out was Ramon's knowledge of Verizon processes, his kindness, and patience. I never felt rushed or pressured, and he went above and beyond to make sure I left completely satisfied. Customer service like this is hard to find these days. I wanted to tip the man, but he refused and let me know he was just happy to be doing his job to my satisfaction.
I highly recommend working with Ramon at Verizon Wireless Billerica, MA location to anyone looking for honest advice, great service, and a positive experience overall. Give this man a raise, he deserves it!”
“Luiz at the Verizon store was friendly and extremely knowledgeable of the many products in the store. He helped me with replacing my damaged phone and porting what wasn't damaged onto the new one.”
“Such patience! I didn't just pick up a new phone, I got help transferring everything from the old phone to the new one, as well as answers to all my (dumb) questions!”
“Daury G., Yvelisse R., and the guy that opened for Post Malone went out of their way to be helpful to me and set up my new phone. Great group of young professionals.”
“I just took my phone to T-Mobile at the Arsenal Mall in Watertown. I had tried to change my phone to ring longer and used a code from the internet. My phone then stop taking all calls and and blocking any voicemail. Marcos Rodriguez was wonderful. He quickly and efficiently corrected the problem. He was respectful and has a kind manner that put me at ease. Thank you Marcos!”
“Incredible experience because Ben made it so - he is the best customer rep I’ve ever interacted with, and he made going into Comcast, one of the worst places in the world, a joy. Thank you Ben. Give him a raise.”
“Absolutely amazing experience! Mustafa went above and beyond to make sure I had a working new phone, even though it was closing time. His patience and kindness really stood out! The store manager Rami was very helpful too; you can tell this team truly cares about their customers. Hands down the best Verizon store I have ever been to.”
“I want to say I had a great experience at this store. Jonathan was amazing and very helpful and knowledgeable. His staff was also. I’m enjoying my New Apple Phone. I would recommend going there.”
“Ledi and Nate solved an issue that 4 hour of customer service couldn't.
Best T mobile store in the greater Boston area.
Hands down.
I highly recommend ? ?”
“So pleasantly surprised about the helpful service - go to this store! I had a problem with a trade-in phone and the corporate t-mobile was not resolving the issue. The store manager Michelle was incredibly helpful, kind, and resolved the issue in a couple of minutes. Incredible customer service!”
9AM - 1PM 2 - 5PM
956 Massachusetts Ave, Arlington
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“Was having constant issues with internet and it happened to appear to be ok right before the technician came but the technician did look into the issue a lot further and found out the problem. The problem was resolved.”
“Marco, a manager went above and beyond to fix a billing issue that had been going on for over a month. Talking to reps by phone sent me down many time consuming tear inducing wild goose chases. I learned from this experience, always go in store! The store reps like Marco are excellent! Very professional. Patiently talked to the billing department for 30 minutes to explain what the issue was. The in store experience even interacting with other associates is far superior to Verizon. Many thanks to Marco, the MVP who finally got my issue fixed once and for all so thay I finally have closure. I trust the in store reps but I cannot say the same regarding the phone reps.”
“I had multiple people all helping me get the best I could and it was great. They legit communicated great with each other all helping get best. Great experience (I've never had a good experience changing carriers before) - ha I see my boy thought so too below”
“I went to add a new phone to my plan ! After a stressful day Ivan helped to get me in the que and get my phone asap , unlike xfinity in Salem I was greeted + gave a SOLUTION thank you so much !!!”
“Marcos was such an amazing help figuring out my bestfriend’s phone!! He was so kind, patient and super helpful. 10/10 experience and a example of why i stay with verizon. I will always look for Marcos to help me out!”
“I went to the T-Mobile on Chelmsford St and was helped by Hasseka. She very Professional, Knowledgeable, patient and very kind. She took the time to explain and help me with all questions and problems with my new Internet service and connections to the entertainment. I give a 10 star review for all she did to help. Thank You T-Mobile having employee like HASSEKA!”
“I needed to swap out two cable TV boxes for my updated wireless connection. Service was prompt and courteous. The equipment was in new condition and included new remotes and power adapters. I didn't need new HDMI cables because I had recently installed new high speed cables. There was no charge to swap out the equipment. The store is spacious and up to date. There is plenty of free parking with easy access to this location via the Alewife Brook Parkway, Route 2 or local streets.”
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“Dylan was amazing. I came in because I was having issues with my S23 Galaxy battery and since I was due for an upgrade, we went for it. He helped transfer all data from the old phone to the new S26 Galaxy. He made sure I got all the discounts and promotions available, including the 'free' tablet. He was great to work with: patient, friendly, knowledgeable, and very good-natured. I'll go back to him in a heartbeat if I ever have any issues in the future. Well done, Dylan, and thank you for all your efforts!”