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“first time going to this store! they got my order quick! an were very friendly an helpful! id go back there again! they also loaded the pellets into my trunk for me:) thank you again!”
“Searching for something I needed online and I found this store that I did not know was there. (I live about 30 minutes away.) The items I needed was half the price of the same item at Home Depot and Lowe's so I stopped in while I was in the area. I also found out that the employees were more helpful and friendlier then at the other 2 stores. I'll be returning next time I need an item.”
“Direct contact with an employee, help me with the lumber that I needed and measurements. Fast customer service. Not like Home Depot and you have to wait around to find somebody. Definitely will be returning to Koopman for all my needs!”
“Love them ? ❤️ they are like family always so nice asking about my piggies ? ? wilburt love them ❤️ will nit go Amy where else for my pig ? stuff thank you guys so much Will Will says thank you for his grains and hay ? ❤️”
“I love Cowls what else can I say, yeah yeah they have the best of everything yeah yeah their employees are super helpful I love it at Cowls because I always find precisely what I'm looking for”
“I've been here a few times. A little pricier than the big box stores but the staff is attentive and very nice. Great store for when you don't want to deal with the huge stores (and who does? Not me!)Always glad to shop here when I can.”
“Anyone who lives in the Palmer, and surrounding communities Knows that Rocky's Ace is the place, its a catchy phrase but it also correctly reflects the traditional values that local shoppers and Do it yourselfers have known as the Truth for us for a long time.Of course we all have options, going to other big box stores or lesser known outlets for hardware, but the Value added fact of having your local Rocky's be immersed in the community and staffed with knowledgeable helpful people is my reason why I say They are my place for the "Helpful Hardware people", they mean it, and So do Ipeace outMrQ129 Trip Advisor”
“We shopped Lowe’s and Home for bathroom vanity cabinet combo. Their products are all poor quality materials (pressed particle board), pour surface finish with paint, and no service. And local cabinet businesses where their cabinets were more than 2x the cost for the same quality as Home Oulet. And they had limited designs that we liked. When we walked into Home Outlet, we spotted this beautiful 31” cabinet that was exactly what we were looking for and more! The cabinet was good quality with upscale design cues you would in thousands of dollars cabinets. Moreover, Brendan…store manager…was so courteous and helpful throughout our entire experience. And even went above and beyond after the purchase to make us very happy customers. We went back and bought a 2nd vanity cabinet for our half bath as a result. Highly recommend this business and location!!”
8:30AM - 4PM
1463 N Main St, Palmer
Hardware Stores
“Can’t say enough how great the owners are. Were able to diagnose and fix my well pump all within an hour of me walking in. Very knowledgeable and me not being a plumber or knowing much about it, and they were able to explain it in a way that I could easily understand and show me how to fix it and why it broke. No condescending attitudes with these guys…. Pleasure to do business with.”
“I came looking to buy better screws for a small clamp I was assembling as it was too loose, and one of the staff ended up helping to assemble the whole mechanism for me! no extra charge, they were very patient, pro-active, and helpful.”
“I like Home depot in Wilbraham because they always have what I need. And most of all the customer service workers are very nice and respectful and they always find a solution to the problem specially IRIS she always finds the solution...”
“The 1 star review is from a gentlemen who doesn't know how to lock his windows thus allowing cold air to slip by the sash......Harvey windows are fantastic, the company is incredibly responsive to any issues. I've been selling and installing Harvey windows for better than 25 years. I'm proud to offer them to our customers.”
“My family had the most pleasant experience both in the Ware Lowe's and at home where two extremely polite and determined to get our new appliances inside our 200 plus years old home...Henry and Jose both worked well as a team and listening and advising as to how we're we going to get this huge new fridge inside our awkward sized kitchen.They managed to bring in new washer dryer, oven and fridgerator! We never have had such nice appliances nor kind and hard working employees ,from careful parking to not breaking a thing in our crazy grandchildproof home .Ive never felt so happy and comfortable My family is so grateful from the sales man who helped up pick out our new appliances to the awesome delivery crew ..They did an excellent job in super hot weather all with a smile on their face”
“I paid for a $400 toolbox on Sunday and was told to pick it up today. A very nice girl at customer service was in the process of assisting me when another girl came over and told her they needed her in another area. She walked away and left me hanging. Definitely lack of staffing and management should learn some manners when a service person is helping a customer. Next time I'll buy from Amazon Prime with free delivery. I felt bad for the girl who was embarrassed that she has to leave me hanging.”
“Honestly have had an amazing experience here every time I've come, even if products are unavailable. My favorite store person is Scott, he always does his best to help you with your at home projects. Thanks so much Scott and Lowes!!”
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“Great customer service! Went looking for UPS dropoff location and it was inside the hardware store. Picked up some hardware items while I was there! Very friendly and helpful team!”