Brandy Melville - Back Bay is a store that caters to teenage girls, offering petite and one-size-fits-most clothing that is described as cute, basic, preppy, and of excellent quality. The store layout is pleasing, though it can feel a bit squished, and it is typically very busy, especially during mid-day hours and on weekends. While the store is often crazy busy with long lines for the dressing rooms and checkout, the process moves quickly due to employees who are hustling.
Customer experiences with staff vary. Many employees are noted as super friendly, pleasant, incredible, kind, sweet, helpful, and hardworking, particularly those at the checkout. However, some reviews mention that a few employees seem unhappy, lack customer service experience, or can be inattentive on the sales floor. The store is recommended for those seeking petite fits, though it is suggested to visit on a weekday to avoid the heaviest foot traffic.
Love the clothes themselves, but the employees here are always, without fail so insanely rude, it's like they have a requirement to only hire mean girls who give you the nastiest stares and attitude. Lwk makes you feel 100x more insecure when you're already in a store catered towards a very specific genre of skinny white... read full comment
August 2026
The line was long yet moved quick. The young ladies working were super sweet!
August 2026
solid brandy very packed with long line though. drinks not allowed inside. security guy was very sweet but the store does not have a great selection of clothing (not going to find priscilla pants in the colors you want and amara tanks) also have mid stickers; the one that are of different cities.
