Free People is described as one of the most beautiful stores, located in the heart of Boston and easily accessible. Customers love the amazing store setup, which lets them wander from new trendy items to essentials. The clothes receive high praise, with some noting it is a much better store than others. A standout feature is the wonderful, incredible staff who make everyone feel like longtime friends. Employees are noted as extremely knowledgeable, patient, helpful, attentive, smart, genuinely kind, and efficient. The store manager is highlighted for protecting and loving the store with great pride and strength. Many reviews mention specific acts of exceptional care and helpfulness from the team. The business also hosts a beloved weekly run club. Overall, experiences are consistently great, leaving customers thankful and eager to return.
Best run club ever at 9am on Saturday with Kara Lennon!!
They gifted me a bag bc I came with my son in the stroller and I’m obsessed with it !! Using it daily!!
November 2025
Lovely people, great selection, the best customer service.
August 2025
First off all love the clothes I am from florida and this store was sooo much better . The staff was wonderful especially Emma she literally saved my life I wss having an asthma attack forgot my inhaler and she ran to walgreens to get me an inhaler. I am so thankful and appreciate her and the staff so much.
