Metro by T-Mobile provides a mixed experience for customers. While the staff is generally helpful and goes the extra mile to assist customers, such as helping with account access and device transfers, there have been some complaints about the pricing structure. Some customers felt the $5 counter payment fee was unnecessary, and the cost of in-store treatments was perceived as high compared to at-home alternatives. Overall, the reviews suggest Metro by T-Mobile offers good customer service, but there are areas where the business could improve its value proposition for customers.
A respectful very helpful excellent worker great job
July 2026
Says is everything , came in to see about a phone I refuse to switch any where and she got me the best phone with tons of storage space and great price -
June 2026
I come from far just to see my girl sayu , since I started metro I wait for her she knows how to get me to pay the same and get more ! Thank you bby girl !
