The New Balance Global Flagship Boston Landing offers a positive shopping experience with knowledgeable and friendly staff. Customers often praise the staff members, including managers and sales associates, for their expertise and willingness to go above and beyond to assist. One reviewer appreciated the staff’s deep knowledge of New Balance products and history, which helped them find the right sneaker despite being new to the brand. Others highlighted the outstanding customer service, mentioning staff members who took extra time to ensure a perfect fit and provided exceptional assistance. The store’s focus on quality and sustainability is reflected in their use of recycled materials and American-made products, which many customers find meaningful. While currently under renovation and operating from a smaller temporary space, the staff remains dedicated to creating a great experience. Visitors also note that the staff’s professionalism and friendliness made shopping enjoyable, whether they were looking for specific shoes or exploring the brand for the first time. Overall, the store is known for its helpful staff, good products, and commitment to customer satisfaction.
super cool, modern store! it was super clean, and nice employees!
August 2025
Wonderful wonderful customer service. I described what type of shoe I like and walked out with two pairs.
June 2025
I was in Boston for work and felt a pull to the New Balance Global Flagship. Had my first NB in middle school and was happy to find a great fitter and perfect shoe for my current activity needs. Recycled materials and made in USA is a great story as well.