Old Navy in Boston, MA, is a popular destination for family fashion, offering a wide range of clothing from trendy maternity wear to stylish outfits for women, men, and kids. Customers appreciate the variety of casual basics and seasonal must-haves available in-store and online, with convenient in-store pickup. Many reviews highlight the exceptional customer service at this location. For instance, an associate named Andrea received praise for her helpfulness in assisting families with their clothing needs, aided by her bilingual skills. Another customer shared a heartwarming experience of their 93-year-old grandpa receiving kind assistance from staff in the fitting room, making his shopping experience enjoyable. Additionally, shoppers have noted the friendly and attentive service from staff, even during busy times, contributing to a pleasant shopping atmosphere. The store is particularly favored for its affordable, quality items, including 100% cotton clothing and summer essentials like flip flops and straw hats. Despite some concerns about staffing and security, customers highly recommend Old Navy for its great selection and helpful associates, making it a go-to spot for family shopping.
This store recently stoped participating in online pickup shopping so I guess I won’t be shopping Old Navy anymore. This is the only location I can access in Boston via the T but now I can’t online browse to see what’s in stock, so I won’t be shopping Old Navy.
February 2026
Clean and organized. Great deals and the lady at checkout was lovely!
November 2025
Spacious store with a lot of options for casual, workout and professional wear. The store is organized where you can locate anything you need with ease. I purchased capris, jeans and workout leggings from here and the quality is great! Good bang for your buck!
