Verizon, a leading provider of mobile, 5G home internet, and business solutions, offers a convenient shopping experience at its Boston store. Customers can visit the store or shop online, with options for in-store pick-up, free 2-day shipping, express lockers, and same-day delivery where available. Verizon's customer service has been praised, with customers reporting excellent experiences at the Boylston and Back Bay locations. Managers like Danielle Graham and staff members such as Ty, Michelle, and Cindy have been commended for their knowledgeable, personable, and problem-solving approach. Customers appreciate the quick resolution of issues, from dreaded black screens to activation problems, as well as the managers' willingness to provide direct contact information for follow-up assistance. Overall, Verizon's Boston store offers a convenient and customer-focused experience, with knowledgeable staff dedicated to ensuring customer satisfaction.
I know I can find lower price, but I pay them as V is the best.
October 2024
Super low energy, not super friendly, sales. Like they are being forced to work with customers.
March 2024
I've been a Verizon customer since 2009 and hands down this is the best service I've ever received! Ty and Michelle are the absolute best. They helped me with a dreaded black screen phone and when I went back 2 days later to get a screen protector for my new cell... they remembered me. 10/10!! Thank you, Michelle & Ty!
