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“The few times I've been in recently (including ~3pm 08/23/23), there has been an extremely helpful and kind woman working. My experiences have been pleasant visiting the post office, which is not always the case!”
8:30AM - 4:30PM
6 Clinton Road, Sterling
Post Offices
“I love our little Sterling post office. And Adlin Ziur -- honestly, find some joy in your life. Nadine and her cupcakes are a perfect illustration of how the Sterling Post Office is one of the last truly local, community-based service spaces around. Nadine is a joyful and dedicated person and you really had no business writing that about her.”
“This post office provided probably the best experience I've had with USPS. The woman who helped me was unbelievably kind and personable and made sure everything I needed was taken care of right away. The line moved efficiently and everyone was able to comply by current social distancing because of how clearly marked the post office was. Absolutely recommend this location and thank you for helping me get my TREX stamps”
8AM - 5:30PM
235 West Main Street, Northborough
Post Offices
“Excellent service! I was a few minutes late after the office closed on a Saturday afternoon. Not knowing what to do with the package and preprinted label I checked with an employee who was still outside. She went above and beyond her duty, went back in and got me the address label pocket for me to put the label on and showed me where to drop the package. Highly recommended!”
“I love this post office for my first time coming here. It was so easy, fast and very helpful. Not a lot of people, not long lines and not a lot of waiting time for me. This will be my post office to go”
“TLDR: Established location, but the problem is it's downtown and parking is very limited. Counter service has always been great when needed, but there is a self-service kiosk that handles a lot of my needs so that is a huge plus.
Details: The Leominster Post Office that's downtown is a mainstay. It offers every service the USPS has including a self-service kiosk.
I avoid going here though because the traffic and parking is a major hassle. There's on-street parking in front and across the street plus two small lots on either side of the building. Either option isn't ideal due to traffic and the lots are small in size holding a total of eight or nine cars.
The interior lobby is well maintained, spacious, and bright. Although the layout is odd. Against the farthest left wall is the self-service kiosk and receptacles for prepaid packages. Have regular stamped envelope(s) to mail? That receptacle is in the middle.
It's a little confusing have to crisscross the lobby instead of having all self-service and drop-off receptacles closer together. Maybe it's because the building is older?
Since this is a main office, it can be busy. The clerk-staffed counter is to the far right and can queue up fast depending on the time of day. Even if there is a long line, the clerks are efficient in managing the volume so wait time isn't huge.
Sometimes I'm in line and they'll pick out people who have simple, quick transactions like getting a book of stamps or dropping off a pre-labeled package and need to pay which is a smart way to operate.
Parking issues and the odd lobby layout aside, my experiences here have always been great compared to other post offices. Experiences can and may vary, but for me, when I need to go to a post office, the Leominster office experience is consistent.”
2 - 4PM 8:30AM - 1PM
560 Lincoln St #8, Worcester
Post Offices
“Very Fast and Efficient Staff There! They could Be Moved Into The Shop At The End Of The Plaza And Be Made Bigger! It Would Be Wise Of Them To Do And Provide More Services For Northern Worcester Massachusetts! But The Site Is Great! People Are Very Friendly And Very Welcoming!! It Is Very Neat and Very Clean! It Is Very Easy To Access ♿! They Offer Free Boxes For Shipping Out Your Items! They Do Know How To Do That QR Code Thing! Very Highly Trained! I Very Highly Recommend This Location For All Your Shipping Needs!”
8 - 11AM 12 - 4:30PM
260 Pleasant Street, Berlin
Post Offices
“The team here is incredibly helpful and friendly! One of my packages was recently lost, so I filed a claim. Within hours, they located the package, called to let me know about the issue, and quickly resolved it!”
8:30 - 11AM 12 - 5PM
1092 Main Street, Bolton
Post Offices
“A wonderful hometown post office. I live in town and stop by the post office several times a month to send out packages for my artwork, and the Bolton team are unfailingly kind, efficient, and knowledgeable. Thank you!”
“I’m not a fan of most post offices but Fran made the experience very enjoyable. She’s incredibly friendly and helpful. I’ll continue to use this post office moving forward.”
“I had to call this USPS location today because of a customers lost package. The employee I spoke with, Jeremy, went ABSOLUTELY ABOVE AND BEYOND in helping me figure out what happened and where this package went. After discovering where the lost package was, Jeremy took it upon himself to retrieve the package from the wrong address to hand deliver it back to my office. All in a matter of a half hour. If that aint getting things done, I dont know what is. Not only is he a phenomenal postal worker, he is an amazing people person and is hysterical! Thank you for the laughs and for going out of your way to help me today! You are outstanding at what you do and you, without a doubt, deserve a raise and a promotion!”
8:30AM - 4:30PM
215 Ayer Road, Harvard
Post Offices
“Unlike the Ayer Post Office, I find this Post Office easy to access. I have never had trouble with customer service. If no one is at the counter, ring the bell and they will be there very shortly.”
“Love the passport service appointment option. Staff are so friendly and helpful. It's also the only post office near me that opens earlier at 8am making it possible to stop in for mail services before work.”
9AM - 12:30PM 1:30 - 4:30PM
771 Main Street, Lancaster
Post Offices
“I had a great experience at this post office. Rob was extremely polite, professional, and very helpful in assisting me with all of my concerns regarding my packages. He took the time to look into everything, answered my questions, and made sure I left with all of my packages. His excellent customer service and willingness to help made what could have been a stressful situation a very positive experience. Thank you, Rob, for going above and beyond!”
7:30AM - 6PM
4 East Central Street, Worcester
Post Offices
“Beautiful building. Quite organized. I had to use the passport office and the personnel was very helpful, efficient, pleasant & quick in helping us with our paperwork.”
“Received an email telling me the package I sent to my aunt a week ago was being held at the post office for pickup. Not sure why; I called the post office this morning and talked to the nicest woman who found the package and assured me it would be delivered today. That is service with a happy ending for everyone! Thank you.”
8:30AM - 4:30PM
67 West Boylston Street Suite 5, West Boylston
Post Offices
“Great staff very informative. We had to get our passports and they answered all our questions. They also took our passports photos and made everything easy and seamless. I have been coming to this location for years and previous team was not good at all.. the new manager, I did not catch her name, is really good. She is professional and polite. Thank again for all your help.”
“I just wanted to reach out and thank the men and women at the Westborough Post Office. Recently, I had a problem with the RMV sending me mail and Mark and his team helped me get it sorted out. Mark and his team are very happy to help me with my packages and they are always friendly! Thank you!!”
9AM - 1PM 2 - 4PM
1049 Main Street Suite 5, Worcester
Post Offices
“Short of it:
-The staff is always very welcoming.
-There is almost never a wait.
-Centrally located at the end of Park Ave/Main St/Stafford St.
Outside of the irregular hours, I can't seem to figure out why this place is getting so much negative feedback! Both ladies in there are extremely pleasant and always greet me with a smile when I come in for services. Not only are they kind, theres almost ALWAYS zero wait, unlike other post offices in the city.
This place is right down the street from my job so it's super convenient for when we need to ship out frames, returns, or other packages. Please show the staff inside the same kindness they have always shown me!”
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“I'm from West Virgina, and courtesy is just plain what we do we there. I saw these reviews and I had to set the record straight- the woman at the front desk was nothing but courteous. She recognized the regular customers and helped me with what I needed.”