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“Roman is the BEST!! I have been coming to this UPS Store since I started my non-profit in 2018. Roman has always been an awesome help!! I am always working late and I show up late with documents I need printed out for the next day and he always stays late and doesn't get mad at all which is amazing. I am a one woman show and need all the help I can get. Knowing Roman is so kind and understanding makes my job so much easier. I highly recommend his store 100%.”
“Amazing service. The person helping me went above and beyond to figure out how to get a package overseas and personally individually packed a set of crystal glassware. He was so gracious about then having to do a recall because the recipient wouldn’t accept it due to tariffs/taxes. So much time put in for me. He was just so kind about a sad and expensive situation. .”
“I had such a great experience at this UPS location thanks to one of the employees! As I was struggling to carry two large boxes into the store, he noticed right away and came outside to help me bring them in, without me even having to ask. He was kind, efficient, and handled my return quickly, making the whole process so much easier. It's rare to come across that level of attentiveness and customer service. Thank you so much!”
“I had the pleasure of watching the UPS Staff Member, James, in action this afternoon as he juggled the needs of multiple customers at once. James is a model of professionalism, demonstrates impeccable customer service, is extremely efficient and beyond courteous. He was able to attend to three or four customers at the same time with ease. For my own package drop off, he explained that with my return I could only use one label although the company sent me two bags to use. James quickly solved my issue my reusing a box that another customer did not use and had left behind. He came up with this solution in an instant! It was a delight to watch James in action and a number of customers were commenting on their pleasant interactions with James. Thanks again, James!”
“New to the area, and this shipping center made a fantastic first impression! The staff is incredibly friendly and efficient – they had my packages ready to ship in minutes. One employee even rushed over to open the door for me when I was carrying a heavy box. I'll definitely be a regular customer!”
“Very helpful and a great guy running the store. The printer was glitching and took sometime to print 1 page. I was offered the print out of a document for no charge.”
“We have the very Best,Top Shelf Delivery person named ERIC,he is very professional, kind and goes above the call of duty to carefully deliver packages to customers here on Fenwood Road. This man deserves recognition as a top Employee,We hope the company appreciates him as much as we do! Thank you Eric for your excellent service!”
“Staff is friendly, welcoming, efficient, knowledgeable, polite and professional- best UPS store in the nation! Location is ideal with street parking, bike racks etc”
“Had to do an Amazon return. I got greeted at the door by a young lady. She was very efficient and helped me out with my return since it was my first time and she gladly helped me out! I will be returning back to this location!”
“I always have a great experience! One clerk was so kind, I wish I got her name. She could see me struggling to find a reasonable box size for what I was mailing, and she gave me some helpful suggestions and even went out back to find some bubble mailers in the pattern I liked. Everyone who works here is very kind, and I always find that the post office is the lowest price and fastest mailing option!The negative reviews I see give me a laugh — expecting services that are not offered (for free,) blaming system outages on the employees, etc. You can always buy tape and boxes and pack your packages on site! I usually do it with the bubble mailers. This is a great post office and I love the one down the street in Wollaston as well :)”
“Brian is the GOAT!! I had two packages get returned to sender due to an error and he immediately worked to intercept the packages so I could pick them up, he found both and was very communicative and nice. same with all the other workers at this location.”
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“Very busy location but somehow the staff are always polite and efficient even in the face of some very unpleasant customers. I’ve returned dozens of items to Amazon at this location.”