The UPS Store #1321 in Boston is a locally owned and operated business offering expert packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing. Located two blocks from Back Bay Station, the store is known for its staff that consistently goes above and beyond for customers. Reviews describe the team as incredibly friendly, chatty, and helpful with a great can-do attitude. Staff members are noted for taking charge of packaging heavy items, helping with Amazon returns, and ensuring time-sensitive documents are shipped successfully to meet urgent deadlines. Customers report that the service is consistently great, with staff who care and make every visit pleasurable. The positive atmosphere makes it feel like a neighborhood shop rather than a national company, with new employees continuing this tradition of excellent and supportive customer service.
Having to many options, UPS is always the go to for me!
March 2026
The young gentleman working the counter was great. He was by himself but handled the rush really well and took great care of us.
March 2026
Lando is absolutely amazing to work with! He was so helpful and truly went out of his way to make sure I got exactly the product I needed within the timeframe I was on. What a refreshing experience! I will definitely be coming back to this location again just because of him!
