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“I found this bank while sitting in traffic returning from a frustrating visit at Bank of America. I wasted two days and spoke with 6 different people at BofA and none of them could open the kind of account I needed which was a simple savings account for a 10 year old separate from my own accounts. They wouldn't do it because I am not his parent or guardian but a great Aunt. I called Webster and they immediately told me the kind of account I needed and the next morning in a very tight schedule they opened up the account made sure I had online access to it (I live out of state) and I was off and running. If Webster Bank was in my hometown I would be clearing out all my accounts from BofA!”
“First impressions because I have only had phone and one visit. Everything is first rate. Knowledgeable, understanding, truthful. FOUR STARS all-around. ! Don't Hesitate !”
“I had a positive experience at the West Brockton branch while opening an account for my mother, who only speaks Haitian Creole. Fatima Santos was incredibly helpful and made my mother feel welcome throughout the process. Her efforts facilitated our account opening and fostered a sense of belonging at HarborOne. I truly appreciate your assistance, Fatima. HarborOne is fortunate to have such a dedicated Relationship Banker. Thank you for making our experience a meaningful one. Best, WM.”
“I went into the bank on two different occasions to open a business checking account. I dealt with Anna Ramos on both occasions and she was great. She explained all of our options to us and was very helpful throughout the process. I have used commercial banks in the past but the service and availability will never compare.”
“I've been doing my banking with harbor one for the last 15 to 20 yrs and I'm very happy doing business with them and I plan on staying with them for the next 15 to 20 yrs.”
“Great bank. Great costumer service. If you lose your debit card or have any issues they are so helpful and respond so quickly finding the best solution for any situation. My favorite banking experience, hands down.”
“Lovely staff. Very friendly and know what they're doing. Definitely would recommend this Mutual Bank compared to the other locations except for the location in Whitman center, that was is amazing. 24 hour atm inside, away from the elements. Great environment too”
“From start to finish, Anthony Massarone delivered an exceptional refinance experience. He made everything easy to understand, kept the process running smoothly, and was incredibly responsive whenever I had questions. Would recommend to any and all!!”
“Great experience at this location Tayebah answered all my questions and was very helpful with my transaction. I would highly recommend this branch staff very courteous and professional.”
“I was having some stressful times setting up my payments. I called support and Jerry Walked me through it. Although I may not spend all my time on the computer or my phone. I am not a Luddite. It was tricky.....for me. And I wasn't made to feel stupid. Thanks Jerry.”
“HarborOne has been my bank since it was Brockton Credit Union in 1996. I feel there could be more atm locations. I have found over the last 20 years the loans and products department of the bank is not as accommodating to it's long time customers. The underwriting procedures are time consuming and request multiple copies of the same documents and don't look at the customer, their payment and banking history or my credit and FICO score. An 850 score should say something about the reliability of the consumer. Debt to earnings ratio should not be the sole major factor in determining a person's ability to meet the loan criteria. They lost me as a loan customer.”
“Staff here are very helpful and friendly. Things can be stressful with masks and distancing and wait times, especially around the holidays, but they really went out of their way to attend to customers and keep things rolling.”
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“I've been a customer of NESB for decades. I never even knew this Brockton location existed. The trees are almost hiding the signage, and the parking lot was small, but enough for a bank. I sat at the drive thru for a minute with no answer, but went inside instead. The service was good inside.”