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“The assistant was cordial, very professional and helpful when addressing my needs. I went in requesting assistance to repair an issue with my S23 Ultra, which was appropriately addressed, and left with an upgrade S25 Ultra at no added cost.”
“This Total Wireless Location is able to fit you into the right products, cell phones, plans all while keeping in mind your cost! This place has the experience and if you need to stay connected they have you covered”
“This was my second favorite Metro pcs to go to to pay my phone or replace broken phones when i lived in the area. No complaints. A few years ago i was short a few dollars when replacing a broken phone and the sales associate paid the difference. Out of pocket.”
“I have this kiosk change the glass cover of every new phone I and my kids get. Yes, he is a little bit more expensive than Amazon but he installs better than I would and it's convenient.”
10AM - 7PM
200 Westgate Dr E 101, Brockton
Mobile Phones
“I moved my service over from Xfinity because I wanted to keep my phone number a month ago and I’m glad I did. They work with you. The plans are great, and the customer service has been better than I expected. I’ve met the friendly team there: Tim, Ash and Melinda and make a point to stop in and say hi whenever I’m passing through the mall, which is almost everyday.”
“The guy in there is VERY helpful & spent a cpl days with me trying to figure something out , knows his stuff informed me he has been there 14 yrs , great multi tasker, bilingual , professional, cool guy ??”
““The service was outstanding, and the customer service was absolutely perfect. Everyone was so friendly and welcoming—it made the whole experience wonderful.””
10AM - 7PM
1 Main St, Brockton
Mobile Phones
“Had a broken screen, walked right in quick and easy. Fair price. Even got a free screen protector because I already had one. Will definitely come back with future broken devices.”
“Joanna was awesome and walked us through the entire upgrade process. She even helped my dad troubleshoot the data transfer process when he forgot his Apple ID. Couldn't have asked for better customer service!”
“Metro is always good customer service products, friendly & knowledgeable. I have used their services for years. No problems with connections. I will continue to use their services for years to come.”
10AM - 8PM
521 Belmont St, Brockton
Mobile Phones
“I had the best sale rep at the Belmont store. He went well beyond to help me resolve an issue I was having with my phone. He worked with Customer Service to resolve my issue. I did not feel rushed and he explained everything to me. You need more Sales Representatives like him. Very knowledgeable. 5 star service all around.”
10AM - 8PM
350 Oak St, Brockton
Mobile Phones
“I made the mistake of buying a phone and trying to hook up service at walmart. No offense, but DO NOT DO THIS. The that I bought there is great, but I had a problem with the Sim card. I was told by BOOST to go back to that Walmart and buy another card (they come in packages of 4). So I did, but not one of them was compatible with my phone. Boost said it must have been a fluke, and to go back to the store, return the old Sim cards, and buy another package of 4. And guess what? Not only were none of THOSE 4 cards compatible, but they then tell me that Sim cards cannot be returned for cash or credit. I said thanks, (at least that's what I said out loud), and left - never to return. I instead went to the Boost Mobile store, also on Oak st, across from the golf course. That's where I found Jaime - my savior. He checked everywhere in his store, but he did not have a card that was compatible with my phone - for which he apologized profusely. Here's what he did: he called Boost directly, and asked them to send out a card by 2-day air. He told me to come back on Saturday, and that he would try and help me. Well, he actually did better than that. I left his store just as he was closing. It was at 6 or 7pm, I believe. About an hour later, I got a call from him saying he was STILL at his store because he was sure he had the right card for my phone. Well he REALLY gave his shop a going over this time, and goshdangit he found it. He cancelled the order with Boost, and told me I could come in at ANY TIME the next day. I came in in the AM, and he took care of my card WITH Boost on the other line. The entire thing took perhaps ten minutes, and when he was done, my phone was 100% all set. I recommend him to everyone. I noticed a couple reviews on here that says things like, "takes forever," or, "terrible customer service." While I can only speak for myself, Jaime is in there running his entire shop by himself, so maybe try to be a bit patient with him? Also, he only charged me the normal $20 for an activation. I tried to tip him, and he denied it. I'm taking my mom there tomorrow to get her new phone. Thanks again, Jaime!!”
“The service was excellent, Bruno, you are very good. Thank you for your dedication, incredible service, patience, and for doing your best work. I loved the service; I received excellent service, it was fast, and I will be back soon. You guys do the best work.?❤️ I am very grateful and happy; the best thing I did was switch to Metro! You guys are the best, without a doubt!??”
“BEST CUSTOMER SERVICE I EVER EXPERIENCED WITHIN THIS COMPANY! The Manager Jason was supposed to help me get a new line since i lost my number, but he actually helped me get my original number back! I went to 3 different metros that couldn’t help me with this issue and they all insisted me getting a new number. i would recommend this location to everyone who has metro !”
10AM - 6PM
200 Westgate Dr, Brockton
Mobile Phones
“My wife and I have purchased a Bosch 800 series dishwasher over a year ago, stackable LG ThinQ Washing Machine and a matching stackable LG ThingQ Dryer approximately 9 months ago and saved thousands without any issues. Sales reps/loading staff are super nice and friendly. I wouldn’t go anywhere else.”
“Ben Antoine is a superstar! I left my company so I had to return my iPhone. We live in Maine and my wife went online and ordered an iPhone 17 from T-Mobile. I was in the Brockton area so I dropped into the T-Mobile at the Westgate Mall. I walked in and immediately Ben came up to me and said could I help you and I told him my situation he went in and saw that the purchase had not been completed and he completed it. He also walked my wife who was on speakerphone through the process and had me out of there in 15 minutes with a new phone. Ben is WHY we are with T-mobile! We were with Verizon and AT&T before and they pale in comparison concerning customer service. I also cut the cord at my Mom’s in Easton and converted her Verizon cell phone to T-Mobile as well as the T-Mobile Internet service.”
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“Best service I ever had the place was easy to find clean and friendly I had to get phone phone screen replacement and everything well well it even came with a screen protector”