AT&T Store in Brookline offers a wide range of phones, tablets, smartwatches, and connected devices from top brands. They provide flexible prepaid phone plans with no annual contract or credit check, as well as popular unlimited data plans that come with nationwide AT&T 5G service at no extra cost. Customers have consistently praised the outstanding customer service and professionalism of the store's staff. Jack, Eliot, Miaki, and Colin have been commended for their knowledgeable, personable, and helpful assistance. Nessa, in particular, has been described as an "absolute joy to work with," remaining professional and multitasking efficiently, even in challenging situations. While the store is generally well-received, there have been some concerns about the need for more staff to ensure a safe and fair experience for both customers and employees.
Excellent customer service from Ashton! He is very smart and knowledgeable in his job.
July 2026
I had a great experience with Monalisa at AT&T. She was friendly, professional, and very knowledgeable. She took the time to answer all of my questions, explained everything clearly, and made the whole process easy and stress-free. Her excellent customer service and positive attitude really stood out!!
May 2026
I had an amazing experience at this AT&T location! The staff was incredibly helpful and friendly, making my phone upgrade process so smooth and enjoyable. I left feeling valued as a customer and excited about my new device!
