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“Pan Pan is the absolute best, he helped me set up a brand new phone when the motherboard to my old one got fried (10 minutes before he was supposed to close the shop. He stayed open just to help.) He got me a brand new phone with a fresh screen protector that was able to integrate with my current network, LIFE SAVER.
I came back because the customer service was excellent and they helped me integrate all my apps into a new computer for similar price. Helped me maintain internal parts of my job twice at last minutes notice. Hands down 11/10. I’d spend the time to come downtown anytime than waste it at Target or Walmart.”
“Amira was a great help! I thought the process would take FOREVER but she explained everything and transferred everything to my new phone and lowered my bill!!! Definitely sending my family to her”
“I couldn’t be happier with the service and product I received today. Riccardo was phenomenal. There’s a lot that goes into these services, and Riccardo was patient with me and understood all of the intricacies involved. As far the product goes, I substantially improved the quality of the internet at a much lower price than I was paying.”
“Amazing experience! The staff was incredibly helpful and knowledgeable, making my phone upgrade a breeze. I left feeling confident about my new device and plan. Highly recommend!”
“Left my phone for 2.5 hours and got it back just like new, Daniel helped me out and was very communicative, he made sure any of my concerns were properly addressed and I could not be happier with the result!”
“Great experience today. My computer stops working, I went there they solved the problem and they were super kind and helpful . I would definitely return and recommend. Saved my day !”
“Absolutely amazing service! The staff was incredibly knowledgeable and helped me find the perfect phone plan without any pressure. I left feeling valued and excited about my new device!”
“Nathan was such a knowledgeable, intelligent, awesome Verizon representative it was an absolute pleasure. It you want great genuine service. Swing through an ask for Nathan or Ed.”
“I had a fantastic experience at this AT&T store! The staff were super helpful and patient, answering all my questions and guiding me through the setup process. Definitely recommend stopping by if you need assistance with your phone or plan!”
“Very good customer service, especially with Mr. Franklin, he is the best representative of East Boston. I recommend them to everyone and friends. I am 100% happy with my new Samsung phone.”
“Whent to this store this morning because I had a problem that metro could not fix This girl Fixed my phone less than ten minutes was totally amazed.My next purchase will be here customer service is amazing.”
“Because I do not even begin to approach an expert level with all the latest tech, it can require infinite patience to understand my needs and educate me. Franklin has this patience in spades! He is an incredible asset to the company and goes above and beyond. Thank you, Franklin!!”
“I recently visited AT&T and had an outstanding customer experience thanks to Will Motts. From the moment I walked in, he greeted me warmly and made me feel like a valued customer rather than just another transaction. His professionalism and genuine willingness to help immediately stood out.
Will took the time to thoroughly walk me through all of my options, breaking down the costs in a clear and honest way so there were no surprises. He answered every question I had with patience and made sure I fully understood each detail before moving forward. I never felt rushed or pressured—just supported in making the best decision for my needs.
He also helped me select high-quality phone accessories, carefully explaining the benefits of each item and recommending products that truly fit my lifestyle. His knowledge and attention to detail gave me confidence that I was getting the best value for my money. On top of that, he assisted me in getting an iPad, which made the entire visit even more worthwhile.
What really stood out was how smooth, efficient, and stress-free he made the entire process. He went above and beyond to ensure everything was set up properly and that I left completely satisfied.
I also want to recognize Justin, the manager, who took the time to follow up with us and personally make sure we had a great experience. That extra level of care and attention truly shows how committed this team is to customer satisfaction.
Because of Will and Justin, my experience was not only easy but genuinely enjoyable. I left feeling informed, confident, and appreciated as a customer. I would absolutely recommend working with them to anyone looking for top-tier service.”
“I came to Waltham to help my elderly uncle with his phone service and I have to say Kiki was amazing!! She was so thoughtful and patient with us. It’s great to see someone in customer service that actually knows how to treat customers. I highly recommend this company their products and definitely their service. Thank You KiKi for being so amazing”
“Both Katie and Jordy provided excellent customer service one day when I needed to buy a phone. Even though they were busy, Katie greeted me from her desk and estimated my wait time! Jordy was very helpful and pleasant transferring data to my new phone.”
“Raul was great, super nice guy very knowledgeable and efficient. He found us the best deal for the price range we were looking for. Got in got out in no time, very happy with this service and to be joining AT&T”
“Excellent service. The technician was very professional, knowledgeable, and clearly experienced. The repair quality was top-notch and the pricing was fair and reasonable. Everything was explained clearly, with no hidden costs.
Highly recommend HFixPhones to anyone looking for reliable and professional phone repair. I would definitely come back again.”
“Marcos worked with my husband and myself. He was fantastic and was very patient with us. He answered all our questions and concerns we had.
It was a wonderful pleasant experience working with him.”
“I just bought a new Ipad and internet access at this store. The store manager and the other young woman I dealt with were superb. It was quick and efficient and they saved me money. A 10/10 experience!”
“Blew a resistor, ordered it, and Michael was able to get it replaced the same day when it came in at a great price.
Staff were friendly too.
Coffee machine back in business.”
“My Samsung Fold6 had a busted inner screen and they fixed it to practically brand new! Over the phone they also pointed me to a Samsung repair offer that drastically cut my bill. It took a bit longer to repair than expected (6 hours instead of initial 3-4 hours over the phone, but they did say 6-7 hours when I brought the phone in), which was enough to repair in a single work day for me.
The only downside is that someone is not always at the front, but I was able to call and didn't have to wait more than 5-10min to get helped.”
“I brought a bunch of cell phones that have been laying around the house with cracks and other issues. Despite the store being incredibly busy, the person repairing the phones was patient, knowledgeable, and skillful. He made the experience phenomenal! I was so encouraged to see this right here in my neighborhood! AND the price was so reasonable! I will be bringing my other electronics here as well!”
“Erick was an outstanding Representative! He urgently helped me set up my new S26 Ultra with precision. And he installed a privacy screen protector flawlessly! I am going to come here anytime I get a new phone!”
“I had just got a new phone and needed a phone case and screen protectors and the guy at the counter was super nice and polite! He even offered to put the protector on which he did with amazing precision and care! Very happy with their service. :)”
“I have been to the AT&T store on 2 occasions in Waltham, MA this month with issues regarding my iwatch and my iphone. I was so impressed with how amazingly helpful and patient were Dartagnan (for my iwatch) and Steve (for my iphone). They were absolutely outstanding and I know when it comes to replacing my husband’s and my iphones, I will most definitely go there because of how wonderful Steve and Dartagnan were.”
“If you go to the cricket store in Revere, look for the fenifer. You won't regret it. She is a great assistant. You will like it. Very friendly. I highly recommend that we look for her. Note 10???”
“Very professional. I thought my battery was dying because other stores said so and couldn’t fix it, but Willy found out that it was actually my screen. The price was reasonable as well. They were fast and got mine fixed in about an hour. They also fixed my MacBook. Highly recommend!”
“Visited AT&T last week was very satisfied With Service from Marques never had to wait a minute he was very pleasant and professional. I will return to that office on American Legion Highway just because of him thank you Marques. You make me proud.”
“The store was busy as it was a Sunday at noon and tax free weekend. Robert was the only consultant in the store and handled the situation professionally and calmly. He definitely deserves five stars!!”
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“I had a great experience with Monalisa at AT&T. She was friendly, professional, and very knowledgeable. She took the time to answer all of my questions, explained everything clearly, and made the whole process easy and stress-free. Her excellent customer service and positive attitude really stood out!!”