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“Friendly and helpful staff. They gave me the right guidance that saved me a lot of money - using certified mail instead of registered.
They open early, and patiently helped me fill out the necessary forms.”
7:30AM - 5:30PM
405 Concord Ave, Belmont
Post Offices
“I go out of my way just to go to this USPS location because the staff are kindly and their service is good. Elias was particularly helpful, and he quickly shipped my 5 media mail packages.”
“the guy working the desk solo the past two times i’ve stopped by this week is so patient, personable, and friendly. i’m sorry i didn’t get his name. this location has the best customer service i’ve experienced. thank you!!”
“This is my favorite Post Office I've been to in the whole country. I've never had to wait more than a couple of minutes in line, I'm often the only customer, the staff are always friendly, and there's plenty of parking nearby. That's everything I need.”
“Some stuff at this location makes it unnecessarily complicated. They had one of the most amazing CSR persons working there but i think he might have retired. Not too bad though, but with the USPS prices catching up to the UPS prices, the lines and complexity aren’t cool”
“Wonderful and friendly experience. I needed to purchase a shipping label to send a package to Georgia during peak hours (lunch). It was also the week before Christmas and the post office was understandably slammed. Despite that, the workers were very kind and efficient in servicing in the long line.”
“Joanie & the rest of the employees are fantastic.
They always help me when I need a question answered. The customer service is great.
The service has been hit or miss with delivery times for ground in the US taking 12 days in some cases. But overall very good.”
“I have been coming to this location for quite some time now and I can tell you that this has been the best USPS location I have ever frequented in a while. The people are calm, the people are nice, and they are specially very respectful. I recommend for anyone in the neighborhood to come by and visit!!!”
“Really nice people helped me with doing registered mail for the first time.
Fix their AC! It felt like high 80s and humid inside when it was cooler outdoors. Those poor folks were sweating buckets. Maybe there was a power outage because the ticket service was down too.”
8:30AM - 4:30PM
307 Washington St, Westwood
Post Offices
“I have been going to the Islington Post Office for years because the people who worked there were always friendly...until today. Bill needs an attitude adjustment.”
“I went to this Post Office today to mail 10 plusletters and a package. Hands down the best customer service I have every had. The older gentleman was kind and got us in and out quickly. TY!!ackage.”
“Great! I like the office, the workers, and the location. I walk everywhere. I don't mind coming in. The Santa Mailbox during Christmas is also very, very cute. I like this location. I have lots of patience. Call me crazy, but grace and class and patience all go a long way during Christmas, especially in the year 2020.”
“Chuck was so helpful and guided me through the whole process. This was greatly appreciated as someone who is not from America and was unsure as to how everything worked!!”
“Heidi is literally the kindest postal service employee I have ever met! She helped me figure out the best ways to mail two different packages, and she was so sweet to everyone else who came into the post office while I was there. USPS, know that Heidi is the best of the best!! :) This will be my go-to USPS location as long as I live in the Boston area.”
“Get rid of Marie she's so rude and doesn't want to cash a money order lying to customers saying she didn't have the cash. Even though I bought it from her 25 mins prior . Everyone else there is great”
“Wish I could give 10 stars to the Roslindale Post office. I was putting together a retirement for my boss that was due at noon. I was waiting on 3 more envelopes that my colleagues had put in the mail the week before that I anticipated were most likely in the carriers bag out for delivery. At 10:30am I called the PO and April answered the phone. I offered to meet the carrier wherever he was to grab the envelope since my afternoon mail delivery would mean I could not finish putting the gift together. April went above and beyond and found the carrier and within 30 minutes the two envelopes were dropped in my box and she called to confirm they had been received. In 93° weather, I tried to run out to give the carrier a cold Gatorade, but he was already gone before I could get there. Both April and the mail carrier went out of their way to save the day so that we could complete the gift for my boss. A+++++++”
“Just left the Brookline location… Drove here in hopes of a better experience to mail a simple package.10/10 .. Bald Clerk— pleasant, efficient, courteous. Worth the drive!!Thank you Sir for your service!!”
“This is a wonderful post office! I’ve been a customer since 1969. Postal sales associates very competent, pleasant, knowledgeable, and efficient. Easily handicapped accessible. Being open onSat 8-noon helpful.”
“the workers were respectful, patient, kind, and understanding. they allowed me to attend my passport appointment early and the whole process took less than 15 minutes.”
7:30AM - 7PM
770 Massachusetts Ave, Cambridge
Post Offices
“This has been my post office for 3 years and I go regularly. They handle everything in a professional manner, they know a lot, they are organized and ready to help. I usually don't have to wait for too long. I never had my packages missing and they always get delivered promptly. My package got stuck in another post office (went there by error) and it has been stuck for over 3 week. This post office even helped me out with that. I am so grateful. Every employee is helpful and special thanks to the lovely blonde lady who resembles Stevie Nicks!”
“I don't know exactly what "weird vibes" mean in the context of a post office. Long lines? Are you not used to that by now? 99% of my experiences have not been negative at all. In fact, I find the postal workers friendly and willing to go above and beyond.”
“I had an excellent experience with Juan today. I don’t mail things often, so I fumbled through the questions on the screen and made a few mistakes, Juan was very patient with me and kind in explaining the process.I even went back in line because I was so nervous I messed up something up and wanted to see the box again, and he let me assess my box and didn’t seem to mind even though it was the end of the day and near closing time. Thank you, Juan! Keep up the great work.”
“Shout out to Elaine for understanding the urgency of my situation and doing what it takes, including calling the right people, to ensure I get my package on time. Thanks Elaine !”
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“Genuinely one of the best post office experiences I’ve had— I was shipping a blanket internationally and the gentleman at the window took the time to direct me to the forms and made sure I was selecting the right options.”