Post Offices in Cambridge, MA

“I’m there often. I visit with my pup. Most of the folks are friendly, and overworked. I smile and try to be as efficient and friendly as possible - streamlining is key.Sometimes they also have water and/or a treat for my pooch. A little kindness goes a long way. Cheers.”

“Heidi is literally the kindest postal service employee I have ever met! She helped me figure out the best ways to mail two different packages, and she was so sweet to everyone else who came into the post office while I was there. USPS, know that Heidi is the best of the best!! :) This will be my go-to USPS location as long as I live in the Boston area.”

“Back in 2002 I had a job where I travelled a lot at the last minute and I would get my pay through the mail. On days when my flight was early and I knew I would not be here to get my mail id call the distribution center and they would allow me to pick up my mail early. With proper identification of course. Fast forward to 2018 and I need my mail early but wasn't sure if they still would be able to help me with an issue so early in the morning and so last minute. To my surprise all these years later and still great customer service. Although I do not recommend bothering these hard workers for every little piece of mail, I will say that if all other avenues are exhausted give them a call and no doubt u will get a great response.”

“Walked at 7:59 and was immediately helped by an employee who called out “window” and opened his till for me. Was out by 8:02. After previously waiting 20 minutes in a one person line at the Mt. Auburn to mail a package and over to this location, I was very irritated but the counter staff made me feel better. Excellent service.”

“Awesome service! Told them that UPS was gonna charge me $200 to ship a package internationally, and the front desk was able to bring it down to $65! Saved me a TON of money. Definitely worth the extra walk!”

“I just wanted to share my positive experience at this post office since there are so many negative ones. I had a great experience with my passport today, with the woman who is often working the passport line. She was patient with my questions and very kind. My advice is to really try to get an earlier passport appt. time and do not think it will actually be done in 15 minutes. The staff here didn't decide to have passport appointments shown as 15-minute slots online when it can easily take longer than causing a day-long backup on appointments. I also have experienced the very long wait times when trying to ship from here, but the staff here didn't decide to be an understaffed post office. Can the staff be curt and frustrated in their tone? Yes, they can, and that I don't make excuses for, but I do have empathy for how frustrating it can be to have folks complaining/asking questions about the wait time when that in itself just adds to the delay. It can be hard to schedule, but going in the mornings is a better strategy.”