The Verizon store at Burlington offers a wide range of services for mobile, 5G home internet, and business needs. Customers can visit the store in person or use online options to schedule appointments, place orders, and arrange for pick-up, delivery, or same-day service where available. The staff is highly praised for their helpfulness and professionalism. Brandon was recognized for resolving a difficult account issue quickly and patiently, helping a customer regain access to their phone number after hours of trouble. Jeffrey provided excellent service when helping a customer switch carriers, making the process smooth and efficient. Jake demonstrated patience and kindness by assisting both a mother and her daughter over the holiday weekend, even managing to help one customer’s phone issue through speakerphone. Brady stood out for his outstanding support, especially in navigating complex services like Verizon Cloud, which some customers found difficult to use. Overall, the store is known for friendly, patient, and professional staff who aim to make customer experiences positive, whether through in-store visits or online services.
Very good experience of visiting this store. Jack, provided professional assisted and fix my issues. He switching different techniques to solve the problem. I really appreciated. I am strongly recommended this store.
February 2024
Brady, specialist at Burlington Mall, was extremely helpful, patient and friendly.
July 2023
This store is so great. Jake helped my mother and I over the holiday weekend. He was helpful and patient. We really appreciated the fact that he helped her “in store” while keeping me on his own speaker phone- as her phone was on the fritz! Great customer service. Thank you so much!!! :)
