Avis Car Rental Cambridge is known for its strong customer loyalty and quality service. Many customers have praised the friendly and helpful staff, particularly mentioning employees like Dianne and Teresa for their patience and attention to detail. Most experiences have been smooth and efficient, with quick service times and clean, damage-free vehicles. Some customers were pleasantly surprised by their experiences, noting short wait times and receiving cars close to what they reserved. However, there are occasional complaints regarding vehicle availability, with one customer expressing disappointment when a reserved electric vehicle was unavailable. While the front desk staff are generally described as nice and accommodating, there were mentions of minor delays in opening and issues with the computer system during car returns. Nonetheless, customers found the return process easy and hassle-free. Overall, Avis Car Rental Cambridge provides a reliable service with friendly staff, making it a recommended choice for car rentals.
This Avis location is a hidden gem and my go-to for car rentals. Everyone is consistently professional, friendly, and efficient, which makes the whole experience easy and stress-free. Special shout-out to Diane for always going above and beyond to make sure the entire process is smooth and hassle-free. Highly recommend... read full comment
July 2026
Basel was super attentive and helpful. He graciously helped us in the drop off process and made everything as smooth as possible. Would always come back and recommend this location dor Basel’s service!
July 2026
Basel was great!! Made the whole process super smooth. Thank you!!
