East Cambridge Savings Bank (ECSB) is a trusted community bank with a long-standing history of serving its customers. Customers appreciate the friendly, neighborhood feel that has remained consistent over the years, even as the bank has grown and adapted to new banking rules and online services. The staff is often described as helpful, courteous, and welcoming, making customers feel like family. Many have used ECSB for decades, with some noting that their families and friends also bank there. Employees like Marie Singh are praised for going above and beyond to assist customers, even helping find alternative solutions when the bank cannot provide immediate help. Customers value the bank's professionalism and find their online banking services reliable, though some wish certain features, like transferring funds from passbook savings to checking, were easier. The bank's history of excellent customer service includes quick and helpful responses from the call center. Business owners highlight ECSB’s professionalism and polite staff, emphasizing their positive experiences over many years. Overall, ECSB is seen as a dependable, friendly, and professional banking option that consistently prioritizes its community and customers’ needs.
Nice bank employees, a little hard to hear them because of the clear screen. Very cooperative and patient.
December 2022
Company gave me first real marketing internship opportunity. Thank you! :0) @rachael13479
March 2021
These folks CARE. That makes all the difference in the world. You are a person not a number. Go to the main branch ask for Marie Singh and get treated right. So many businesses would benefit if they offered even a fraction of the care and respect Marie and the rest of ECSB team give you. Simply the best.
