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“They replaced the battery my battery in one day and cleaned the charging port and camera for as well. A pleasant experience handled by Vaidyr. Thank you very much”
“I had a major issue with my AT&T phone service. My phone suddenly went into SOS-only mode and would not connect to any towers. A technician tried to help but could not restore the signal because the phone simply would not respond to the tower. The phone insurance representative told me the exact same thing: the problem was with the tower and AT&T needed to fix it. I never dropped, damaged, or broke the phone—it just stopped working properly and showed SOS.
Because of this, I had to file a claim for a replacement phone, which cost me $275. Later, an AT&T legal representative called about my claim and claimed that both the store technician and the insurance rep had lied to me. According to them, the device itself was faulty and AT&T has no responsibility.
I do not believe those two employees intentionally deceived me. That’s why my review is 5 stars. Mansfield tried to help me. I believe AT&T as a company is greedy, prioritizes avoiding responsibility over helping customers, and is willing to throw its own people under the bus. After 15 years+, I refuse to do business with a company that treats its customers this way. AT&T can forget having me as a customer.”
“Visited AT&T last week was very satisfied With Service from Marques never had to wait a minute he was very pleasant and professional. I will return to that office on American Legion Highway just because of him thank you Marques. You make me proud.”
“I had a complicated account transfer issue and Aliyah was amazing. Stuck with me for almost 2 hours to work through it including dealing with AT&T central customer service. I am so grateful and could not be happier with the professional service she provided!”
“Owen in the Needham, MA Verizon store is the Best! He’s professional, personable, knowledgeable while also being a great listener and troubleshooter! He deserves corporate recognition and a raise since he’s such an ambassador to the brand! Thanks so much Owen:)”
“This Total Wireless Location is able to fit you into the right products, cell phones, plans all while keeping in mind your cost! This place has the experience and if you need to stay connected they have you covered”
“I moved my service over from Xfinity because I wanted to keep my phone number a month ago and I’m glad I did. They work with you. The plans are great, and the customer service has been better than I expected. I’ve met the friendly team there: Tim, Ash and Melinda and make a point to stop in and say hi whenever I’m passing through the mall, which is almost everyday.”
“The guy in there is VERY helpful & spent a cpl days with me trying to figure something out , knows his stuff informed me he has been there 14 yrs , great multi tasker, bilingual , professional, cool guy ??”
“I came in to fix the issue with my phone . Got that done. And I also walked out with a new wifi wireless service for the house. For less than half the price, I'm paying right now.”
“Went there today with my green iPhone 13 cracked back tough repair went to all the other places at the mall none of them had my color. It was a weird forest green went to the fix it. They had it done in 30 minutes. No rush everything works nice. Everything works. Great back to new.”
“Justin was great, upon entering the store I was greeted. He was assisting another customer but made sure to take time and ask what the reason for my visit was and ensured he'd be able to help. Justin made my options clear and helped me choose the best one for my need. He was very knowledgeable on the topic and provided great service. Overall I came in with questions and an issue and left without any questions and my problem solved. Loving the new phone and accessories. Thank you AT&T and Justin.”
“All I can say is WOW. My mom severely cracked her iPhone screen to the point where her Face ID wouldn't even work anymore. We were on our way to the Apple Store to buy her a new one when I informed her that getting her screen replaced would be significantly cheaper. She was hesitant, but I convinced her to stop by TurtleScreen near her house after seeing great news articles about it online. We came in at 6:15PM just to inquire about pricing and their hours - thinking they wouldn't be able to do a same day repair given they close at 7PM. However, they squeezed us in as soon as we came through the doors and by 6:45PM my mom had a brand new phone screen! She's so happy with how her phone looks and we were extremely impressed by the professionalism of the folks working at TurtleScreen qnd their efficiency. The prices are very reasonable for what you get and my mom ended up saving hundreds of dollars compared to getting a new phone! Can't recommend these guys enough!”
“I had a cracked screen on an S23 Ultra and took it to a third party Verizon store. The service at Verizon (Southie) was terrible. I then decided to try TurtleScreen and was shocked by how easy it was to repair my phone.
The TurtleScreen owner also helped me solve a problem caused by Verizon. He knew right away what the problem was (e-sim and regular Sim card) and the problem was solved in two minutes.
A broken phone can create a high anxiety situation. TurtleScreen knew what to do and saved me a bunch of money and frustration in the process.
Highly recommend.”
“I want to applaud the service
I received at Braintree store with Malikah. I bought a new phone and after my number was transferred I was not able to make or receive calls on the new phone. I went to Brockton store and they were not able to fix it. Mind you I was going to be traveling the next day and I was in panic mode. Brockton advised me to go to the Braintree store where I was given support by Malikah. She should receive a raise! she was very professional but her kindness was what I want to thank her for. She fixed the esim on my new phone!!! She got skills and I just want her Manager to know that I was able to travel to Nigeria with my new phone! Thank you Malikah!! I wish I could give you 10 stars1”
“Always have great experiences at this AT&T store! Sean is always extremely helpful, knowledgeable, and friendly. If you have any problems with your device, youll find a solution here!”
“Had an issue with a online phone order for store pick up. Klef was the only customer service rep in the store with other customers. He was professional and welcoming. He was patient as he answered my numerous questions and provided me with clear guidance and understanding than other AT&T stores had provided me earlier that week. Thanks to Klef, I was in and out of the store compared to past experiences at other stores and my new phone and upgrade.”
“Went here today to get a phone & the employee that was working was extremely nice and very helpful in getting me to switch companies. Great customer service even got a free phone case. Thank you.”
“They were very efficient professional and got right to the problem fixed my phone and less than 12 hours I would refer anyone to them.Definitely worked around my budget. Thanks you guys again for your time & patience ☺️Please check them out”
“The young man who helped me with my phone issue was very professional, knowledgeable and courteous. He was able to restore lost data for me. It was close to closing but did not rush me out, resolved my problem and even offered to stay past closing to help fix the problem.”
“Shantilli was very helpful in assisting my dad get a new phone and plan. She was patient and communicative. Even stuck around to help my dad who is not too tech savy, set up his gmail account to get things rolling. We truly appreciate her going above and beyond. Thank you for the exceptional service!”
“Great service and very good prices 📱✨
They helped me quickly and explained everything clearly. Very professional and reliable.
100% recommended! 💯🙌”
“I made the mistake of buying a phone and trying to hook up service at walmart. No offense, but DO NOT DO THIS. The that I bought there is great, but I had a problem with the Sim card. I was told by BOOST to go back to that Walmart and buy another card (they come in packages of 4). So I did, but not one of them was compatible with my phone. Boost said it must have been a fluke, and to go back to the store, return the old Sim cards, and buy another package of 4. And guess what? Not only were none of THOSE 4 cards compatible, but they then tell me that Sim cards cannot be returned for cash or credit. I said thanks, (at least that's what I said out loud), and left - never to return. I instead went to the Boost Mobile store, also on Oak st, across from the golf course. That's where I found Jaime - my savior. He checked everywhere in his store, but he did not have a card that was compatible with my phone - for which he apologized profusely. Here's what he did: he called Boost directly, and asked them to send out a card by 2-day air. He told me to come back on Saturday, and that he would try and help me. Well, he actually did better than that. I left his store just as he was closing. It was at 6 or 7pm, I believe. About an hour later, I got a call from him saying he was STILL at his store because he was sure he had the right card for my phone. Well he REALLY gave his shop a going over this time, and goshdangit he found it. He cancelled the order with Boost, and told me I could come in at ANY TIME the next day. I came in in the AM, and he took care of my card WITH Boost on the other line. The entire thing took perhaps ten minutes, and when he was done, my phone was 100% all set. I recommend him to everyone. I noticed a couple reviews on here that says things like, "takes forever," or, "terrible customer service." While I can only speak for myself, Jaime is in there running his entire shop by himself, so maybe try to be a bit patient with him? Also, he only charged me the normal $20 for an activation. I tried to tip him, and he denied it. I'm taking my mom there tomorrow to get her new phone. Thanks again, Jaime!!”
“The Abel and Esther were amazing!!! I have no words. They saw that had two plans running at the same time and alerted me of this. Were able to switch it to one and decrease my monthly payments. They also made sure I received a credit for the next month and they gave me a free tablet.
Although I can't get all of the money back from years of being overcharged. I felt satisfied by the customer service I received, the kindness and understanding. They also waive the fee activation for the new phone I originally came to set up They also got all of these changes done without any additional fees. I am so gratefu!!!!
Da Add photos”
“The young lady with the dreadlocks she was super sweet and helped me with my new phone. The monthly bill is a little high but great customer service. No parking though”
“I had a great experience at the T-Mobile store. The staff especially Mainor was professional, patient, and very helpful from the moment I walked in. He took the time to answer all my questions, explained everything clearly, and made sure I left satisfied. Customer service like this is hard to find these days, and the team really went above and beyond to make the process smooth and stress-free. I truly appreciate the kindness and professionalism. Highly recommend this location to anyone looking for excellent service!”
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“Had an incredible experience with the customer representative. She was so kind, helpful, professional, knew her stuff and was just the sweetest! I'm so grateful for this wonderful time with her at the at&t store!”