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“Amazing experience! The staff was incredibly helpful and knowledgeable, making my phone upgrade a breeze. I left feeling confident about my new device and plan. Highly recommend!”
“I desperately needed a new phone as my old one wasn’t accepting updates any longer. I don’t like change, so was a little fearful of going to do this. George B. greeted me as soon as I walked in the door. As soon as I explained all of the above, he took right over & went to work finding me the right phone, step by step, sometimes having to repeat & show me how to do things. Thankfully he has a nice calm, patient, reassuring manner and me being a newby senior, I desperately needed all of that. He explains everything clearly & is very knowledgeable. I will always go back to AT&T in Mansfield for all my cell phone needs & advice. ?? George B.
The rest of the crew is also super nice !!!”
“Screen unexpectedly stop responding got locked out of everything, valdyr was amazing and was able to replace my screen! and a shout out to jared he was also amazing helping me out throughout the process! Everyone was extremely welcoming, friendly and professional and willing to help in finding a solution.”
“I recently visited AT&T and had an outstanding customer experience thanks to Will Motts. From the moment I walked in, he greeted me warmly and made me feel like a valued customer rather than just another transaction. His professionalism and genuine willingness to help immediately stood out.
Will took the time to thoroughly walk me through all of my options, breaking down the costs in a clear and honest way so there were no surprises. He answered every question I had with patience and made sure I fully understood each detail before moving forward. I never felt rushed or pressured—just supported in making the best decision for my needs.
He also helped me select high-quality phone accessories, carefully explaining the benefits of each item and recommending products that truly fit my lifestyle. His knowledge and attention to detail gave me confidence that I was getting the best value for my money. On top of that, he assisted me in getting an iPad, which made the entire visit even more worthwhile.
What really stood out was how smooth, efficient, and stress-free he made the entire process. He went above and beyond to ensure everything was set up properly and that I left completely satisfied.
I also want to recognize Justin, the manager, who took the time to follow up with us and personally make sure we had a great experience. That extra level of care and attention truly shows how committed this team is to customer satisfaction.
Because of Will and Justin, my experience was not only easy but genuinely enjoyable. I left feeling informed, confident, and appreciated as a customer. I would absolutely recommend working with them to anyone looking for top-tier service.”
“Raul was great, super nice guy very knowledgeable and efficient. He found us the best deal for the price range we were looking for. Got in got out in no time, very happy with this service and to be joining AT&T”
“The assistant was cordial, very professional and helpful when addressing my needs. I went in requesting assistance to repair an issue with my S23 Ultra, which was appropriately addressed, and left with an upgrade S25 Ultra at no added cost.”
“This Total Wireless Location is able to fit you into the right products, cell phones, plans all while keeping in mind your cost! This place has the experience and if you need to stay connected they have you covered”
“Visited AT&T last week was very satisfied With Service from Marques never had to wait a minute he was very pleasant and professional. I will return to that office on American Legion Highway just because of him thank you Marques. You make me proud.”
“I moved my service over from Xfinity because I wanted to keep my phone number a month ago and I’m glad I did. They work with you. The plans are great, and the customer service has been better than I expected. I’ve met the friendly team there: Tim, Ash and Melinda and make a point to stop in and say hi whenever I’m passing through the mall, which is almost everyday.”
“I had a complicated account transfer issue and Aliyah was amazing. Stuck with me for almost 2 hours to work through it including dealing with AT&T central customer service. I am so grateful and could not be happier with the professional service she provided!”
“I recently visited this store to fix my phone, and I’m very satisfied with the service! Everything was done quickly, professionally, and at a fair price. The staff was polite and explained the problem and repair process clearly. My phone works like new now! Thank you so much — I definitely recommend this place to everyone!”
“Keith is genuinely one of the best sales managers I have ever come across. His knowledge, personality, and performance is something I've never seen before. Especially working in the restaurant industry for 30+ years I can spot great customer service right away.
Thank you Verizon for having great employees to help me out.”
“The guy in there is VERY helpful & spent a cpl days with me trying to figure something out , knows his stuff informed me he has been there 14 yrs , great multi tasker, bilingual , professional, cool guy ??”
“They were very friendly. I tried to get my problem resolved on other 3 tores and they were no helpful at all, I had more problems with the the stores before this one. When I got to this store in Bridgewater, they help me, they went beyond and did more than I need. Very nice people, and knowledge. My number 1 store to go now.”
“Went here today to get a phone & the employee that was working was extremely nice and very helpful in getting me to switch companies. Great customer service even got a free phone case. Thank you.”
9:30AM - 7:30PM
1514 Dorchester Ave, Dorchester
Mobile Phone Accessories
“Shantilli was very helpful in assisting my dad get a new phone and plan. She was patient and communicative. Even stuck around to help my dad who is not too tech savy, set up his gmail account to get things rolling. We truly appreciate her going above and beyond. Thank you for the exceptional service!”
“The young man who helped me with my phone issue was very professional, knowledgeable and courteous. He was able to restore lost data for me. It was close to closing but did not rush me out, resolved my problem and even offered to stay past closing to help fix the problem.”
“I made the mistake of buying a phone and trying to hook up service at walmart. No offense, but DO NOT DO THIS. The that I bought there is great, but I had a problem with the Sim card. I was told by BOOST to go back to that Walmart and buy another card (they come in packages of 4). So I did, but not one of them was compatible with my phone. Boost said it must have been a fluke, and to go back to the store, return the old Sim cards, and buy another package of 4. And guess what? Not only were none of THOSE 4 cards compatible, but they then tell me that Sim cards cannot be returned for cash or credit. I said thanks, (at least that's what I said out loud), and left - never to return. I instead went to the Boost Mobile store, also on Oak st, across from the golf course. That's where I found Jaime - my savior. He checked everywhere in his store, but he did not have a card that was compatible with my phone - for which he apologized profusely. Here's what he did: he called Boost directly, and asked them to send out a card by 2-day air. He told me to come back on Saturday, and that he would try and help me. Well, he actually did better than that. I left his store just as he was closing. It was at 6 or 7pm, I believe. About an hour later, I got a call from him saying he was STILL at his store because he was sure he had the right card for my phone. Well he REALLY gave his shop a going over this time, and goshdangit he found it. He cancelled the order with Boost, and told me I could come in at ANY TIME the next day. I came in in the AM, and he took care of my card WITH Boost on the other line. The entire thing took perhaps ten minutes, and when he was done, my phone was 100% all set. I recommend him to everyone. I noticed a couple reviews on here that says things like, "takes forever," or, "terrible customer service." While I can only speak for myself, Jaime is in there running his entire shop by himself, so maybe try to be a bit patient with him? Also, he only charged me the normal $20 for an activation. I tried to tip him, and he denied it. I'm taking my mom there tomorrow to get her new phone. Thanks again, Jaime!!”
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“Hector was sensational help
he knows how to treat sensitive customers when they have no Idea how to get around to navigate their device
he is patient n well experience in his field a great asset to T-Mobile”
“Abel made my new phone/upgrade experience so easy & smooth today. He walked me through the entire process & made it as quick as possible. I truly appreciate his patience & knowledge of the process. I would 100% recommend this store!”
“All I can say is WOW. My mom severely cracked her iPhone screen to the point where her Face ID wouldn't even work anymore. We were on our way to the Apple Store to buy her a new one when I informed her that getting her screen replaced would be significantly cheaper. She was hesitant, but I convinced her to stop by TurtleScreen near her house after seeing great news articles about it online. We came in at 6:15PM just to inquire about pricing and their hours - thinking they wouldn't be able to do a same day repair given they close at 7PM. However, they squeezed us in as soon as we came through the doors and by 6:45PM my mom had a brand new phone screen! She's so happy with how her phone looks and we were extremely impressed by the professionalism of the folks working at TurtleScreen qnd their efficiency. The prices are very reasonable for what you get and my mom ended up saving hundreds of dollars compared to getting a new phone! Can't recommend these guys enough!”
9:30AM - 7:30PM
522 River St, Mattapan
Mobile Phone Accessories
“The young lady with the dreadlocks she was super sweet and helped me with my new phone. The monthly bill is a little high but great customer service. No parking though”
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“My name is Albert Ackil and I was there yesterday. My experience was outstanding. The service service was outstanding. Jesse spent a lot of time with me explaining everything to me and my wife and telling us where our mistakes were and showing us to do options he’s a very outstanding caring person. We look forward to meeting with him again thank you for everything.”