“I visited the store yesterday...after reading the reviews, I was expecting a less than perfect experience....Justin was a great customer service associate...I returned equipment, inquired about phone service, looked into alternate tv packages..the visit exceeded my expectations!!!”
9AM - 7PM
422 Main St, Easthampton“Victoria is a sweetheart she helped my issue with my phone and I Highly Recommend that you come to the Easthampton store and she will Definitely get you set up and resolve all your phone Related issues with a Smile and Excellent service.”
9AM - 8PM
77 W State St, Granby“Priya and Ben and super helpful! They straightened out all my problems and even came out to my car to help with my Bluetooth and CarPlay. They found me the best deal and were a pleasure to work with”
10AM - 7PM
856 Main St, Springfield“David was very friendly and knowledgeable!!! One if the best service I had in awhile and would recommend anybody to go buy a phone from him! David even help me upload my old contacts from my old phone on to my new phone! He's very helpful!!”
10AM - 8PM
744 Bliss Rd, Longmeadow“Great experience - Steven was knowledgeable and patient. When I walked out of the store with my new phone I felt confident that I was able to use the phone and it's features....”
“I had the pleasure of working with an outstanding salesperson when choosing my mobile plan and phone. Their expertise and patience made the whole process incredibly smooth and enjoyable. They took the time to understand my needs and offered a personalized solution that perfectly matched my requirements.The salesperson's friendly and approachable demeanor made me feel comfortable throughout the entire process. Thanks to their guidance, I ended up with a mobile plan and phone that I'm extremely satisfied with. I highly recommend this salesperson to anyone in need of assistance with their mobile needs. Their dedication to customer satisfaction is truly commendable, and they exemplify what exceptional customer service should be.”
10AM - 8PM
253 E Main St, Westfield“i just wanted to say thank you to Kathy she was so sweet and patient with me making sure everything transferred to my new phone. she even took the time to teach me a few tricks on my new iphone. if you ever happen to stop at this location go see Kathy.”
“Had a tech problem whereas my phone was not able to receive incoming calls. The person that tried to help couldn't figure out what was causing it. He got everyone working involved to try to resolve the problem! They spent alot of time trying to resolve and came to the conclusion I needed to get a professional tech involved. They said call 611 on my phone and although I had a wait time even though I had the option of a call back. I had to wait as my phone blocked the call from processing. Not one but several team members got involved and the problem was finally resolved.Exceptional dedication by all involved!My phone problem was resolved.Thanks to everyone from T-Mobile's multiple staffs members who got involved.”
9AM - 6PM
882 State St, Springfield“(Translated by Google) Hello, good morning, just a big special thanks for the great service oy or after times in this place for Ana and Claudia. Thank you.(Original)Ola buen días solo un gran agredecimiento especial por el gran servicio oy o tras veces en en este local para ana y claudia.gracias .”
10AM - 8PM
800 Boston Rd, Springfield“Really appreciate the employees who work here..from purchasing a new phone and helping me transfer every bit of data from my old phone with no issues..so very polite and professional.. thank you to all who waited on me!!”
10AM - 8PM
613 Belmont Ave, Springfield“Isaiah helped me and was extremely kind. Although the store was busy when I went, Isaiah made me feel like a priority and gave me his undivided attention. I would definitely recommend everyone to use Tmobile especially if Isaiah is the one helping them. Thank you Isaiah! :)”
10AM - 7PM
385 Belmont Ave, Springfield8AM - 4:30PM
Building 102-2L, 1 Federal St, Springfield“Last week we had a thunderstorm that rocked my house and fried my ONT. I live in a wooded area, so my cell service doesn't work. I drove up the hill until I had service and called Crocker. A kind person took all my information down and said someone would be calling me back as soon as they could. I waited in the pouring rain at the top of the hill hoping that meant soon, or I would need to drive home and then back up the hill to see if they had left a message . Happily, someone did call pretty quickly and asked more questions. I spent that night without a phone. The next day a technician from Tri-Wire came to check my phone line, and explained what was up. He then reported to Crocker. It was determined that my ONT was dead. Meanwhile, I was driving around looking for cell service in order to check on my status. Every time I spoke to someone or got a message from them, they were incredibly helpful and understanding. I was also aware there were many people like me needing help. When it looked as though I would be without a phone for another night, a technician offered to drive up from Springfield to replace the part; that was a round trip of 1 1/2 hours at the end of a work day.Thanks to Rory, Chris, and all the patient intake staff....as well as Peter from Tri-Wire, I had a phone that night.This is a happy tale of excellent service!”
“I've had Great Service! Thank You Omnipoint!I have now found the greatest Value for me and my family!! The customer Service Is professional, simple and friendly and treated me like family!”
“The new password update on my Xfinity, Comcast mail, caused major issues with the email on my phone. After four hours and three Xfinity techs, I was still unable to send an email from my phone.I decided to try the Xfinity store on Boston Road in Springfield. It took 45 minutes to figure it out, but Bob was able to solve the problem. I wish I had gone to the store much earlier than I did. Thank you, Bob, for your great service. You deserve a raise.”
10:00 AM - 6:00 PM
Easthampton10AM - 7PM
1420 Boston Rd, Springfield“Jay helped us so much made it so easy for me to get a new phone today. West springfield verizon was rude to us and acted like we were stupid. Jay made it all better!!! Go boston road verizon!”
“Nice people but horrible phone service , don't go thru this service just go to metro by t-mobile u can't beat the great service every where,verizon 2-3 bars. t-mobile is great!!”
“I wish I didn't have to go here, I tried over a dozen times calling support to change my plan and each time I was passed around then hung up on. Comcast has the worst customer service. I finally had enough and canceled my account after 32 years with them. I wish I had the time to go to the store when I was having the issue with customer service because Sarah was excellent. If they treated me on the phone the way I was treated in person I would still be a customer. You should only have to work with one person and be done just like at the store. Again, Sarah is a excellent customer representative. Thank you”
“Krys C was the best! She helped me out with so much. Super friendly and knowledgeable! Definitely satisfied with the service and will recommend this location to everyone i know!”