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November 2023
Xfinity Service and automated customer service SUCKS. It’s the real people that do an awesome job. Give Angel at the Holyoke mall location A RAISE. I changed my phone service today but I won’t forget that guy, he saved the day.
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September 2023
Their wait time is a joke! I waited for almost an hour just for a return. There was a bunch of employees standing around as well. This isn’t the first time. The employees are nice, but no sense of urgency for people who want to get in and out. I dread going there!!
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April 2023
Called to find out where to return a family members router after they cancelled service. Got stuck in answering system hell despite multiple requests to simply speak to a representative.