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“I had an amazing experience opening an account at this Citizens. Esmeralda was extremely efficient and made the product and offerings crystal clear. She was clearly very knowledgeable about her craft and she made the process a breeze! I will be back whenever I need a personal loan or new credit card. I recommend anyone, existing Citizens customer or otherwise, conduct their financial business at this branch, they're amazing!”
“I have had business and personal accounts here for years and I am so impressed with the high level of customer service. The bank called me once to prevent an overdraft on an account I had accidentally left too low, saving me a headache and some costly fees. Who does that nowadays? Well, this bank does.”
“Really love this location! The employees are always very welcoming and helpful. Richard and Bradford were great and answered all our questions. Highly recommended this branch.”
“They know my name. During covid, they treat depositors like Marketbasket treats customers. Marketbasket gets a cashier to the front if the lines get long. This bank opens the door for you and then that person goes back to their window if there is nobody else to wait on you. One person /one teller at a time.”
“The team at Chase in Concord has always been on top of anything I need for both my business and personal accounts. I highly recommend this branch and working with any member of the team there.”
“The staff is always friendly and eager to help, making my banking experience much smoother. I appreciate the variety of services they offer and the convenient hours. Overall, I've had a great experience here!”
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“Brandon at the bank was so helpful to me today when I called to have the bank resend my tax forms via the post office mail. I was away for 4 months (hospitalized) and my bank statements were being sent back by post office. He was very nice to me and offered to put tax form in mail the same day. Thank you Brandon.”