Apple Legacy Place in Dedham offers a positive and helpful customer experience. Customers highlight the friendly and knowledgeable staff, who go above and beyond to assist with various needs. One employee, referred to as Kat, provided clear explanations and patient guidance, making a customer feel confident about switching to a new Apple Watch. Julian is praised for his positive attitude, helpfulness, and willingness to assist beyond his usual duties, even when busy or dealing with frustrated customers. Tatyana was also noted for her friendly and inviting demeanor. Customers appreciate the team’s dedication, especially during busy times, ensuring they receive quick and effective support, whether for device setup, switching to new phones, or learning about product features. The store offers a welcoming environment, with some customers enjoying additional services like MacBook lessons. Overall, the staff’s helpfulness, friendliness, and patience create a positive experience, making Apple Legacy Place a reliable place for Apple product support and service.
Explained me everything clearly when I needed help with my broken phone.
September 2026
The staff, manager, and technician are friendly and did their best to serve the customers. However, the store is super busy and understaffed. Better to schedule an appointment, pickup for online order, or visit during off-peak hours.
August 2026
Customer service was great. I took my phone back to get my screen fixed because it had became defective after being recently repaired (the back glass replaced) and they were able to get my phone fixed within about 2 hours for no extra charge.
