Hardware Stores in Dedham, MA

“These guys are awesome. I'm a DIY and they took the time to make sure I got everything I needed and all the right parts. They even went out of their way to give me some tips but most of all they were gentlemen and very professional. I will drive out of my way to Dedham from now on. I see some bad reviews, I dont understand. My guess is people went during their rush when all the plumbers and contractors were there. I went during that time, early in the morning too but I had enough sense to see they were extremely busy helping the people that literally pay their bills so I left and came back when things settled down. I wouldn't expect them to drop everything to assist me, a potentially one time customer spending $200.Thanks”

“I went to Lowe's Dedham the day after Black Friday, when stores were still packed. I found a dishwasher on an incredible deal that fit exactly what I was looking for; one employee was really struggling to set up the purchase for me, since there were none left in stock. They were about ready to give up when another employee, Sean Austin, came over and offered to help. He then spent a solid 20+ minutes with me sorting out placing the order and answering questions; since the vendor couldn't provide ETA estimates over the weekend, he gave me his email and said he'd follow up for me on Monday. He did follow up, and even managed to coordinate an accelerated delivery for me. After an issue with the install team (not Lowes' fault), he did extra work once again to ensure there were no hiccups for my installation. The experience made it feel like I went to a small local appliance shop service-wise - it's not something I've ever experienced at a large global retailer, and I still can't believe how positive an experience it was, especially compared to much less positive experiences at Lowes' primary competitor. I will 100% go to Lowe's for my next appliance thanks to this experience. Thank you Sean!!!”

“Mike and Jose are incredible. They helped me with various challenging questions and needs related to repair products for my house and for potting a large plant! I will only be going to this Lowe's from now on because of the quality of service they provided. Both deserve a bonus!!”