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“Definitely in my top 3 Home Depots, ehhh maybe top 5. Parking lot is one of the cleaner ones, haven't found screws in the contractor parking area here ever. There are always carts near the entrance, you don't need to walk all over looking for one. The store has a great layout, a huge selection, great for tools and frequently have deals, some of the better lumber of the home depots, really good plumbing section, electrical, I mean a pretty good selection for every trade and they keep it pretty well stocked. The garden section is pretty nicely stocked too! Honestly when I recommend a home depot this tends to be my first, Westie, Waltham, Watertown, Norwood can't go wrong with that line up. Just stay away from South Bay, Somerville isn't bad but the parking lot is a little dilapidated and your tires catching a screw or two wouldn't be a shock or a surprise lol”
“Incredibly kind helpful and not judgmental at all. Was able to describe my exact issue and they gave me different solutions tailored to my problem and budget. I can’t recommend enough.”
“The staff was incredibly helpful, and went above and beyond what I had asked for. Ethan assisted me directly and really blew me away with his knowledge and understanding of tools and its accessories. And reasonably priced.”
“Best one of a kind hardware store in Metro west. Service cannot be better. I find it even better than Harvey’s Hardware that was my go to for over 40 years. A lot of the employees went to Green’s when Harvey’s closed.”
“my favorite hardware store in the area. unlike others, they typically have what they advertise and the staff knows their stuff. not easy to return things, though. you only get a store credit. that is not very useful if I have clients that I buy for.”
“Highly knowledgeable and friendly employees. Stocks many items for a small store. Accepts cards and cash. Street parking is available in the heart of Inman Square. Small aisles.”
“Since we lived in Firestone Park in the 90s, I almost always go to this Ace Hardware. But about a year ago when I needed some screws that would go into concrete, I was in the Falls and stopped into Menards "to save time". The customer service representative was eager please but had zero knowledge about what I was asking or where to find that type of screw. We wasted at least 20 minutes.So I left straight from there and came to Ace hardware in Firestone Park, and they knew exactly what I needed and suggested a drill bit that ended up being perfect for my needs.They have always been highly knowledgeable, helpful, and the prices are great.Don't waste your time anywhere else ?”
“I had a wonderful experience working with Shawn and Tommy. I needed to replace a bulb in my microwave oven. After finding the appropriate part, both men were able to assemble and disassemble the outside, and insert the new part after some drilling and replacement of screws. They were cool, calm and collected during the whole ordeal and never appeared rushed. Thank you to everyone at the store, I will visit again soon!Susan LundstromLexington, MA”
“Great company, highly recommend! We've had our snowblower and lawnmower repaired by them for many years. They have a pickup and delivery service, which is extremely helpful. Recently they fixed our snowblower for a very reduced price when it didn't work at the beginning of this winter, after having been serviced by them at the end of last winter, which we hugely appreciated.”
“A great local alternative to the “Big Box” stores. Great selection of gardening tools/supplies, as well as most other trades. Pricing may be slightly higher, but well worth it for the convenient location and knowledgeable staff!”
“It's so nice to go into a real store, and there's helpful friendly staff, and things I need are in stock and I can get them right away. If you have the choice between ordering it online and buying it here, I suggest you shop here. The key cutting service is particularly useful.”
“The customer service service at this company is Tier 1. I had a complicated project and their friendly staff helped me lay it out and source all the materials and tools needed to get the job done.”
“Good tools at great prices. I always check here before buying new. The owner is a friendly guy who knows his stuff and is always willing to help. Parking can be a bit of a pain but it is worth it.”
“Love Ace! They always smile when I come in and are never bugged by my endless questions about what to get for my various DIY projects. They have a great selection across the board.”
“Fantastic selection of tools and home improvement supplies! The staff is always friendly and eager to help with any questions or projects. It's my go-to spot for any DIY needs!”
“Let’s face it, hardware is hardware, but great service is another thing! I go to Hillside for their extremely knowledgeable, attentive and friendly employees, that and the bitchin’ antique radio playing cool jazz! I live close enough to three other similar stores (2 are Ace & arguably more convenient) but I chose to go to Hillside because Tom, the manager & Jerry, the owner (no cartoon jokes!!) take the time to help me sort out what I need for projects and products. And when I’ve had to return items, I’ve never had to justify myself. The whole staff carries the same helpful, relaxed attitude and it’s obvious that’s something that’s instilled from the top down! Harder to find these days than a left-handed smoke shifter! (You’ll find one in Aisle 2 in the plumbing section in the basement BTW)”
“I've been here 3 or 4 times since moving to JP, and every time I've been struck by how nice everyone who works there is. Very approachable and always willing to help me find things. I've also always found what I needed here, which is great! Highly recommend.”
“Has everything you need and now has cheap beer/wine. Great owner who will always help you find what you're looking for. Top tier hardware store across the board.”
“I had the best experience when I went here. It was my first time, and Faith helped me. Her customer service was superior, super friendly, and greeting me with a smile.”
“I had such a great experience at this store today. I went in to buy bolt cutters because I had accidentally put a padlock on backwards, rendering it unable to be unlocked. The gentleman managing the store could have easily sold me the bolt cutters, but instead helped me problem solve and ended up cutting down the key so I was able to successfully unlock the padlock. He was incredibly helpful and generous- I am very grateful!”
“This place is my go-to for all my home improvement needs! The staff is incredibly helpful and knowledgeable, always ready to lend a hand or offer advice. I love the wide selection of tools and supplies—definitely a five-star experience!”
“The Beautiful Lorrie Delivered Perfect Customer Service and saved the New Four Seasons Hotel from postponement. Management at Suffolk and American Anchor both told me there is just one Bolt house you can depend on and that's Fran-Dan Bolt and Screw. Five Full Smiles 😀😀😀😀😀”
“Hi guys, my uncle had a good experience with your plumbing service and would like me to build your business a website, since I'm a freelancer, for others to find more information about your good service”
“Best place ever. I am a jeweler and they always help me out whether it's inspecting or refilling my tank to make sure I'm good to go or helping me find a part.”
“JMB Attic Insulation & Roofing Services Hyde Park, MA installed a new roof for me last month. They were the best of numerous quotes I received. They were also able to get the job done quickly which I really appreciated. The job was completed to my complete satisfaction. They have amazing attention to detail and their crew had a great work ethic. I found everyone from this company to be very honest and trustworthy. If you’re planning to get any work done on your roof this is the first company that I would recommend.”
“I didn't catch his name, but the lovely gentleman at the front saved my kayaking adventure. The lock I have securing the kayak to my roof failed, so I came in for bolt cutters. When he heard what I needed them for he came out and got the job done! They may have lost a small sale, but have gained a big fan!”
“Terrific selection of all sorts of hardware. Really nice showroom makes it a lot better than looking online. We needed a new set of entry door hardware, and Ron could not have been friendlier or more helpful. Great service.”
“Monroe EFI has been our go-to fastener vendor for 3-years. I source from all over the country and time after time EFI stands out among the competition.Harley Kata, General ManagerThe Coating House”
“By far the best service I have ever received at any hardware store! I go in quite often and consistently receive help from knowledgeable, informative, and patient staff. HIGHLY RECOMMEND.”
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“Always pleasure to shop here but some exceptions, counter customer service women are so nasty rude when ask for help = 0 ⭐ for them!!! Hope management watch and hear their below behavior.”