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“Incredibly kind helpful and not judgmental at all. Was able to describe my exact issue and they gave me different solutions tailored to my problem and budget. I can’t recommend enough.”
“I’ve stopped by here for a number of random bits from bike chain degreaser to toilet clog dissolving solution throughout the last 4 years I’ve lived in the area. The only hardware store I go to.
They have everything and are very nice people. 👍”
“J.C. was incredibly helpful — I explained my issue, and he quickly found everything I needed to fix it.
Really appreciate employees like him who know their stuff and are willing to help. Great service!”
“The staff was incredibly helpful, and went above and beyond what I had asked for. Ethan assisted me directly and really blew me away with his knowledge and understanding of tools and its accessories. And reasonably priced.”
“More than meets the eye. They have a huge basement full of stuff, so if you don’t see something upstairs, just ask! Parking is also hidden behind the building. Great location, very helpful staff.”
“Best paint and hardware store around, friendly and helpful staff. If you need help picking your colors they will thaw care of you.
Stop by and feel the experience.
10 stars if I could do it.”
“Great company, highly recommend! We've had our snowblower and lawnmower repaired by them for many years. They have a pickup and delivery service, which is extremely helpful. Recently they fixed our snowblower for a very reduced price when it didn't work at the beginning of this winter, after having been serviced by them at the end of last winter, which we hugely appreciated.”
“It's so nice to go into a real store, and there's helpful friendly staff, and things I need are in stock and I can get them right away. If you have the choice between ordering it online and buying it here, I suggest you shop here. The key cutting service is particularly useful.”
“A great local alternative to the “Big Box” stores. Great selection of gardening tools/supplies, as well as most other trades. Pricing may be slightly higher, but well worth it for the convenient location and knowledgeable staff!”
“The girls here are so helpful!! They knew exactly what I was looking for and where to find it. Even with my amateur explanations of what I needed, they knew what I meant. So kind!”
“I went into Richmond Hardware today to find some mechanical bolts and nuts to replace the broken ones on my collapsible camping chair. I was met by the manager/owner(?) who paged an employee to assist me in selecting the proper length and width of the bolts and nuts. Matt examined the broken piece and selected a proper replacement bolt for each of the broken pieces. I thought that I would be spending my afternoon with pliers and a wrench. But to my surprise, Matt attached the bolts and tightened the nuts. I definitely recommend Richmond Hardware for their courteous employees and expert service. Thank you.”
“Helpful and knowledgeable staff who don’t just “make the sale”, but earn a customer’s loyalty with kindness and patience.”
“The customer service service at this company is Tier 1. I had a complicated project and their friendly staff helped me lay it out and source all the materials and tools needed to get the job done.”
“Danny is the kind of dude you meet who always has a pocket knife when you have to cut a shoelace and a cold beverage for an adult and a child. If you need toilet paper, wing nuts, or Red Bull and maybe some tampons please go to Danny’s hardware because Danny will hook you up and if he doesn’t have it, he will get it. I would trust Daniel to watch my children while my wife and my girlfriend and I all go to the movies together. And you better believe we buy our snacks from the hardware store.”
“Love Ace! They always smile when I come in and are never bugged by my endless questions about what to get for my various DIY projects. They have a great selection across the board.”
“Fantastic selection of tools and home improvement supplies! The staff is always friendly and eager to help with any questions or projects. It's my go-to spot for any DIY needs!”
“Good tools at great prices. I always check here before buying new. The owner is a friendly guy who knows his stuff and is always willing to help. Parking can be a bit of a pain but it is worth it.”
“This place is excellent. They have a perfectly curated selection and the people working there are knowledgeable and friendly. We're so lucky to have this place in the neighborhood.”
“I had the best experience when I went here. It was my first time, and Faith helped me. Her customer service was superior, super friendly, and greeting me with a smile.”
“I've been here 3 or 4 times since moving to JP, and every time I've been struck by how nice everyone who works there is. Very approachable and always willing to help me find things. I've also always found what I needed here, which is great! Highly recommend.”
“I had such a great experience at this store today. I went in to buy bolt cutters because I had accidentally put a padlock on backwards, rendering it unable to be unlocked. The gentleman managing the store could have easily sold me the bolt cutters, but instead helped me problem solve and ended up cutting down the key so I was able to successfully unlock the padlock. He was incredibly helpful and generous- I am very grateful!”
“This place is my go-to for all my home improvement needs! The staff is incredibly helpful and knowledgeable, always ready to lend a hand or offer advice. I love the wide selection of tools and supplies—definitely a five-star experience!”
“Purchased a Scag Patriot from them in August, had an excellent experience. The owner Don worked with me and even found a manufacture rebate for me. He also called me a couple weeks after the purchase just to check in and see how I was liking the mower. Great guy and business.”
“Perfect experience overall! There are 4 Stihl dealers within twenty miles of me none of which had the saw I needed in stock. They all said they could order what I needed but it would be more than a week before I could take delivery. I wanted to purchase from a small business if possible and In my search found Milton Village Hardware online , they had the saw I needed so after seeing they have been in business since 1918 decided to buy from them. Purchase made Tuesday afternoon and I was using the saw Friday afternoon on our farm in Tennessee! I would not hesitate to purchase from them again and plan to buy my next saw from Milton Village Hardware .”
“I didn't catch his name, but the lovely gentleman at the front saved my kayaking adventure. The lock I have securing the kayak to my roof failed, so I came in for bolt cutters. When he heard what I needed them for he came out and got the job done! They may have lost a small sale, but have gained a big fan!”
“Chris is truly my hero! We’re new homeowners and trying to replace worn pieces of our existing hardware on our front door as well as in our kitchen. Chris was expertly able to identify the make and model of each piece of hardware when I was sure we might never find them. The folks who work here are so knowledgeable—look no further if you need decorative hardware for your home!”
“Hi guys, my uncle had a good experience with your plumbing service and would like me to build your business a website, since I'm a freelancer, for others to find more information about your good service”
“Best place ever. I am a jeweler and they always help me out whether it's inspecting or refilling my tank to make sure I'm good to go or helping me find a part.”
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“Our insulation project was completed by Technician Eric, who recommended Structural insulated panels (SIPs) for parts of our attic. He also inspected our heating and cooling systems and explained how better ventilation and sealing could improve the home's overall comfort.”