“I used to live in Dedham and a package was getting sent to my old address. I stupidly apparently never filled out an address change form so I hoped it would still get delivered. On the day it said "out for delivery" it ended up getting scanned as "forwarded" then a few hours later "delivered" and a few minutes later "forwarded" again. I called usps customer service (~20 min wait around 3PM on a Thursday) and they couldn't see where it was getting sent. I was told they'll put in a request to the Dedham post office itself for more information and I'd get a call in 48-72 hours/whenever they get to it. The next morning it was scanned as "forwarded" again but then I got a call around 10:30 am the same day. The guy was super nice and confirmed there wasn't an address change form on file for me but they'll try to find the package in the back. Lucky for me the guy was able to grab it from the pile of mail slowly being scanned as return to sender! Not only that he was able to hold the package for me to actually come pick it up. The employee was super nice, patient and understanding.”
Post Offices
“I used to live in Dedham and a package was getting sent to my old address. I stupidly apparently never filled out an address change form so I hoped it would still get delivered. On the day it said "out for delivery" it ended up getting scanned as "forwarded" then a few hours later "delivered" and a few minutes later "forwarded" again. I called usps customer service (~20 min wait around 3PM on a Thursday) and they couldn't see where it was getting sent. I was told they'll put in a request to the Dedham post office itself for more information and I'd get a call in 48-72 hours/whenever they get to it. The next morning it was scanned as "forwarded" again but then I got a call around 10:30 am the same day. The guy was super nice and confirmed there wasn't an address change form on file for me but they'll try to find the package in the back. Lucky for me the guy was able to grab it from the pile of mail slowly being scanned as return to sender! Not only that he was able to hold the package for me to actually come pick it up. The employee was super nice, patient and understanding.”