The Verizon store in Dedham provides a positive and helpful experience for customers seeking mobile phones, internet, and other services. Customers appreciate the friendly, knowledgeable staff who go above and beyond to assist with various needs. One reviewer praised a staff member named Austin for his courteous and efficient help with phone repairs and screen protectors, calling it their best experience at Verizon. Another customer highlighted the manager, Mike, for quickly fixing an iPhone issue that others had spent hours trying to resolve. The store also offers great deals, such as trading in old iPhones for significant credits toward new models like the iPhone 15. Staff members like Tas are praised for their professionalism, patience, and assistance in switching carriers from AT&T to Verizon, especially for those who are not tech-savvy. Customers also commend the store’s ability to handle complex problems, such as recovering hacked phones, with some describing the staff as "incredible" and giving five-star reviews. Overall, the Dedham Verizon store is known for its helpful, friendly service, knowledgeable employees, and effective problem-solving, making it a preferred location for mobile and internet needs.
Two thumbs up for Austin at the Dedham, MA location. Great customer service. Thank you so much.
June 2024
Fantastic experience today with Austin. He helped us erase an old phone and put replacement screen protectors on two phones. He was very knowledgeable and friendly, but also courteous and efficient. Definitely my best experience at Verizon!! Thank you, Austin!!!
February 2024
1st off - I go here for all my Verizon (826 Providence Hwy. Dedham, MA) needs because they are the best BUT Mike the manager was able to fix a problem with my iPhone that I have spent over 6 hours with others (on the phone) trying to fix. Mike fixed it in about 15mins - he is phenomenal!
