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“My Friend and I, had a great experience at Verizon last saturday. I believe his name was Tas (or Jas), if I remember correctly (I am sorry for not remembering) . He was extremely kind, patient, and respectful throughout the entire process.
He took the time to answer all of our questions clearly and made sure we felt comfortable with everything before moving forward. His professionalism and calm attitude really stood out, and he made the whole experience smooth.
We truly appreciate the great customer service!”
“I had a great experience at Verizon thanks to Malcolm. He was knowledgeable, patient, and really took the time to understand what I needed when upgrading my phone. He explained everything clearly and made the whole process smooth and stress-free. His professionalism and friendly attitude truly stood out. I highly recommend asking for Malcolm if you visit!”
“I had the most wonderful experience at this location. I was working with King, who was so extremely helpful and personable. At various times throughout my new phone purchase, the store got super busy and King handled what could have been very an overwhelming situation, seamlessly. I have been to other Verizon locations in other areas/states and I can genuinely say that this was the most pleasant experience that I have ever had getting/setting up a new phone. King really seems to be a genuinely wonderful person and is exactly who should be in a customer facing role like this. 10/10 would recommend this location and I will absolutely be returning for any future phone service needs.”
“Verizon staff is extremely helpful. Christivannah helped my wife, daughter and myself different times for upgrade and account issues. I prefer this store because they are polite and professional.”
2 - 5:30PM 8:30AM - 1PM
3 Batterymarch Park Suite 200, Quincy
Internet Service Providers
“We have been with Breezeline (MetroCast previously) for many years. We utilize the service for our expanded cable TV and our internet service. We are very pleased with the service provision overall in regards to reliability, customer service/support and functionality. A five star rating is withheld because of a very few interruptions and the lack of seeking customer input with periodic surveys regarding programming and internet services.”
“I upgraded 2 iPhones last week and encountered several problems and went to the T-Mobile store on River Street in Waltham for assistance. I must commend Daury Galvez, the person who assisted me. He was technically knowledgable, an excellent communicator, and a pleasure to work with.”
“Vuong and Patrick were both terrifically helpful in creating a new plan at a more reasonable price! Vuong was particularly helpful and available on the day all of the equipment was installed. For me, dealing with Xfinity is generally a nightmare! Vuong and Patrick made it entirely bearable.
Thanks to you both!!!”
“Keith is genuinely one of the best sales managers I have ever come across. His knowledge, personality, and performance is something I've never seen before. Especially working in the restaurant industry for 30+ years I can spot great customer service right away.
Thank you Verizon for having great employees to help me out.”
“Went here to trade in my old phone for a new one. Melanie handled my case and made what was normally a dreadful process an ez one thanks to how she worked w/ me and answered all my questions. Great service overall, will probably stick to this store in the future!”
“I'd like to express my heartfelt gratitude to Brother Umair and his team for their exceptional service at the T-Mobile store. They took the time to thoroughly explain the current promotions and deals, making it easy for me to make an informed decision. I'd like to extend a special thank you to Brother Umair, Branch Manager Kelly, Angela, Sameera, and Hector for their outstanding customer service. We're definitely going to be loyal T-Mobile customers from now on! Thank you, guys!”
“Today was honestly one of the worst days I’ve had in a long time.
I came in planning to port my number to T-Mobile. The process was extremely rough, frustrating, and in the end, unsuccessful — entirely due to issues left behind by AT&T, not this store.
What made the difference was the people here.
From the moment the staff understood what I was dealing with, they didn’t rush me, dismiss me, or tell me “it’s not our problem.” Instead, they were patient, professional, and genuinely willing to help. They spent a significant amount of time — nearly an hour — actively trying to troubleshoot and clean up the mess AT&T left behind.
Even though the port ultimately couldn’t be completed, I could clearly see the effort:
They cared
They tried
They treated my problem like it actually mattered
In the end, I had to make the tough decision to abandon my old number and start fresh — and I chose to do that with T-Mobile, because the experience in this store made that choice easy.
Sometimes great service isn’t about magically fixing everything.
It’s about effort, responsibility, and treating people with respect when things go wrong.
Thank you to the team here for turning a terrible day into one that at least ended with the right decision.”
“The staff of the T-mobile shop in Harvard Square (store 5214) cannot be praised too highly. I visited the store over a period of 3 days (Oct. 16, 17, 18 2025) and was greeted courteously and had my questions answered and problems dealt with. Everyone was very patient (I am not good at technology) and no one tried to sell me a phone that was locked into their network and therefore would not work overseas (Note to Tmobile: you lost a sale there. I needed a new phone and would have bought one from you. As it was, all I did was transfer the chip from the phone I got from you 8 years ago, which was NOT locked into your network, to a new, unlocked phone which I purchased elsewhere.) But my point is not to criticize the company, but rather to praise the workers who are its living face and do a terrific job. I noted that other customers received the same considerate attention that I did. And not all of them were old fogies like me!”
“Robert was such a fantastic help with upgrading my phone. Came in on vacation after my phone would not hold a charge. I got in and out of there fast so I could make it to the hockey game! Highly recommend coming in and requesting Robert for anything you need!”
“On last visit to T-Mobile, I had multiple problems with the phone which were plaguing me. The expert who looked after me (Danielle), was very efficient and extremely encouraging and handled the problems one by one to fruition. I’m very grateful and appreciative of the excellent service that was accorded me.”
“I was assisted by Omar after an unpleasant experience with xfinity virtual assistant. He was knowledgeable, patient, and thorough with his support. I walked away feeling like my concerns were heard, honored, and addressed. Thank you to Omar.”
“Came in with my mom to take on some important reconfigurations of our family's phone plan--as with so many aging parent projects, it was both a mundane and sensitive mission. Carmelot (and his colleagues--they are a good team) was sensitive, patient, through, competent, professional, effective, and friendly. We walked out mission accomplished and grateful. We were there awhile and saw a number of other customers walk out with what they needed.”
“The female staff members in the day time are very pleasant and professional! I enjoy the courtesy and professionalism they use with their customers, ESPECIALLY when dealing with rude and aggressive customers. The store is always clean and inviting. The attitude of staff members makes it an easy choice for my check cashing store needs!”
“Sophia really knows her stuff and explains it well. Doesn't just tell us stuff she thinks we want to hear or say things in hopes we'll ask fewer questions. Quickest most productive visit!”
“Best Verizon store in the area. All the employees go the extra mile, especially Russel, who I mainly dealt with. He was helpful, not pushy, and a super friendly person. Ended up buying 3 new iPhones because of him.”
“Aly and Angel were very helpful when I visited the store to resolve an account data issue. Highly recommend visiting this store with any T-Mobile related inquiries. You will get quality and transparent service. Thank you Team.”
“I lost my survey but i wanted to rate mikey 5 stars he helped me on september 2nd. I think his name was mikey but im not sure. I was in around noon for an order for c.smith. Honestly he provided some of the best customer service i think ive ever experienced”
“Great teamwork by James and Mick they explained me the plans and about great promotion that Verizon has going on.
They also advised me about a home check which I think would be very helpful at some point my family is gonna come here and do business with them soon”
“I had such a frustrating experience trying to return a hotspot I originally purchased from a third-party Verizon retailer (539 Granite St) — not realizing at the time it wasn’t a corporate Verizon store. Even though I was within the 30-day return window, they refused to accept the return simply because I no longer had the original box.
After going back and forth for days between that store and Verizon customer service, I was completely overwhelmed and getting nowhere.
Then I went to the Verizon store at South Shore Plaza — and that’s where everything changed.
Steven stepped in and completely turned the situation around. He was incredibly kind, patient, and genuinely cared about helping me. He got on the phone with Verizon customer service with me, advocated on my behalf, and made it his mission to find a solution.
Not only did he help resolve the issue, but he also went above and beyond — printing my return label and even providing a box so I could ship the item back right away.
I honestly can’t say enough about how much time, effort, and compassion he put into helping me. After such a stressful experience, he made me feel heard and taken care of.
Steven deserves serious recognition — employee of the year, without a doubt!”
“I rarely leave reviews, especially for service providers, since situations can vary case by case. Today, however, was an exceptional experience thanks to Kevin (and his manager) at the store. As an internet customer, I decided to switch my mobile service to Xfinity for both myself and my daughter. The process turned out to be unexpectedly complicated solely due to my previous provider’s policies.
Throughout the entire time, Kevin remained attentive, promptly consulted his manager when needed, kept me informed at every step, and even called the other provider three times to help resolve the issue. Although it took a long time, it would have been impossible without Kevin’s professional guidance.
Kevin’s professionalism—and his manager’s timely support—truly deserves recognition. This will be my go-to location from now on for all my internet and mobile service needs. Kevin changed my skepticism about customer service in this service provider industry.”
“I went into the store to to get some information on their internet plans. I spoke with Jay.
He was very helpful and answered all my questions and I walked out less than 15 minutes later with a cable modem under my arm.
It was great to interact with Jay. He is knowledgeable, friendly, and efficient.”
“I was here with a friend who had a problem with her service due to an unsolicited change. The on-site personnel were friendly and supportive ultimately solving her problem to her satisfaction.”
“First of all, would like to single out and express appreciation over outstanding customer service, professionalism and excellent problem solving skills of the 25 Brattle street Verizon store manager T.J. Secondly, this standard of setcice should be maintained at other corporate locations where our experience was different.”
“Long wait, good service. The clients waited patiently and had a look of satisfaction walking out the door. The store was uncluttered, spacious and noise free. The salesperson was talking freely to the customers when they entered the store and he did not forget their placement (who was first, second, etc.). I waited from 6 PM to 7 PM (everyone waited patiently). It's my belief that the salesperson set the tone. He was calm, friendly and personable. It was a good vibe.”
“Marlena is the best of the best! She resolved an issue with my phone, and went above and beyond to ensure my new service was up and running. She was kind, patient, and extremely professional. Marlena demonstrates what exemplary customer service should look like. ????????????”
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“I came in to upgrade the phones on my plan. It was very busy in the store due to Black Friday but Ray E was patient and very helpful. I had a great experience and felt like Ray really valued me as a customer.”