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“My husband and I usually go to the Dudley branch and I must say they have a very knowledgeable group there. I especially like to give Shana and Shanon a thumbs up for their attentiveness to our needs and their professionalism.”
“Halina helped my husband and me with opening our bank account. She was very warm and kind and made the whole process easy. She was always open to answering our questions and was very professional. She explained everything in detail and went above and beyond to help us. Highly recommended—she is the best!”
8:30AM - 12PM
233a Kennedy Dr, Putnam
Banks
“I went in here about a year ago to put some money into a CD account because they had a really great interest rate. The people in there were great, so professional. I liked that you get to sit down while doing your banking transaction. Another chair could be good for if you have a kid with you like I did, but not a huge deal.
I did end up closing my accounts this year when I noticed they rolled my CD from a +5% rate CD to a ~1% CD. I guess I figured when you auto-roll that they would kind of have your back and roll it into a similar product. Auto-rolling it into a 1% CD is really not great - you can make better than 1% anywhere nowadays. That was a little disappointing, and so I totally recommend not electing to have your money auto-roll if you're doing a CD, as they're going to roll you into a situation that benefits them much more than it will benefit you. I get it, banks have to make money too, but still felt a little deceptive. Not a huge deal, just something to be aware of.
Other than that though, I think if you were just looking for a bank to use for everyday banking, definitely a good atmosphere, clean modern bank, and the online banking seemed to work well too. So worth giving them a shot.”
“Recently did business with southbridge credit union (Auburn). The process was easy and employees are very nice. The representative I spoke with was Adele Burnam. Adele was great and I highly recommend this credit union.”
“I’ve been banking here for a while now and I’ve always had a great experience. Everyone is really friendly and takes the time to answer my questions without making me feel rushed. They’ve always been helpful whenever I’ve needed anything, and the whole process is easy and stress-free. It’s nice knowing I can count on them when I need any type of financial help. I definitely recommend this bank to anyone looking for great customer service! -”
“Lauren barrows and Gwen berry were awsome at this bank opened a new account and they had it done quick professional and efficient anything you need for banking i will be recommended my new bank to friend's and family.”
“The Trolly Crossing branch is always a pleasure to do my business at. Their professional and friendly staff and Manager are always willing to do their best to help with all of my banking needs. I highly recommend this branch.”
“I have Banked there since the 1980s. I have had excellent service every single time. It's wonderful to have the drive-thru when you need it and easy access with the drive up ATM. What a nice addition. It's a pleasure both going into the bank and banking at the drive-thru. You will always be greeted professionally and with a smile. cannot not ask for more than that. Keep up the good work.”
“Old fashioned, true customer service. As a business owner, I appreciate the friendly, helpful staff. I am always guaranteed a smile! In our technological society, this is so rare.
In addition, the employees always take part in community activities, support local fundraisers, and more! Love this bank!!”
9AM - 1PM
40 Main Street, Putnam
Banks
“I emailed, one evening, asking for help with a Medicaid matter. Early the next morning, I received a call from Courtney, a bank representative. She was courteous, knowledgeable and personable. She asked for some information, pulled up documents needed and said that she would mail them ASAP. One of the easiest experiences in my Medicaid journey! Thank you,Courtney!”
“Great place to bank they have a new manager that's fantastic and helped me out a lot today 👍🏻 Very pleasant to work with ❤”
“Great place to get money from an ATM at 2 in the morning. Can't help but hope I don't get mugged, though, because their ATM is right near the corner of the building, and some nights the entire alleyway isn't lit, so it just gives off dangerous vibes. Good food tho.”
9AM - 1PM
178 Main St, Sturbridge
Banks
“My computer was hacked last week. I wss concerned our bank accts would be next. So the safest thing i could do was to freeze all our accts. This meant we would have to open all new accts… we spent over 2 hrs at the bank. we were there past closing on saturday. i want to give Mr T. Sutherland a huge thank you for helping us out . He was patient with us , clear in his explanations and accurate in all he did.. Big Kudos to Mr Sutherland”
“Angela was absolutely phenomenal as was the rest of the staff. Friendly, knowledgeable, and extremely proficient. I have banked here for over 20 years and will continue to do so.”
“Thank you for the outstanding service. It’s refreshing to interact with someone so patient, respectful, and genuinely willing to help. Rohit Sharma from Sturbridge branch made me feel valued as a customer and provided support with a positive attitude from start to finish.”
“About a year ago, we worked hard with Rosa Nguyen (who came highly recommended) on a house that was under construction. Rosa went above and beyond to keep us updated with the changes in rates and helped us navigate the complicated world of mortgages as first time home buyers. She was at our nerve racking closing and was advising us till the second we signed the dotted line. Her experience in the field as a previous realtor helped us a lot and she wasn't afraid to give us the best advice. We highly recommend going with a local bank like Webster five and if your lucky, will get to work with a pro like Rosa”
“I had a great experience recently working with Sheri at the Sturbridge branch on a home equity line of credit. Sheri made the process incredibly smooth and efficient, answered all my questions, and kept everything moving along without stress. I’m very grateful for her help and professionalism.”
“This is the best bank I ever dealt withManagement is awesome specially commercial vp Lynn She is number oneThe whole experience was so smoothI did not felt pushy or anything I recommended to everyone very good bank and staff !!”
“Folks at bank are really professional and without George and Michelle we would of been lost....they saved the day with us and highly recommend. All of there branches in Woodstock, Webster and Putnam have long time employees who really care.....sorry gave bad review of web sight before I was informed it was me ,not them who was confused....”
8:30AM - 12PM
4 Gore Rd, Webster
Banks
“I like Hometown Bank. The employees have always been nice and very professional. I like the Webster branch, the structure and its people.
Thanks Hometown!
A. Valentin”
“Have Banked at Web 5 for over 60 years. I have also had accounts at other banks WCIS, Guarantee, etc. etc. This bank has always met all my needs, and exceeds other banks. Other banks save you in one area, but over charge for others, so when you compare banks compare all the basic features you use every day. Then you will realize the value of Webster Five.”
9AM - 12PM
25 Worcester Rd, Webster
Banks
“Everyone at this bank is incredible polite,very helpful and absolutely willing to take the time to help you resolve any problems you have, Especially Jenn,Edward, Courtney and Melanie. You are very lucky to have these individuals working for you.”
9AM - 1PM
206 Main St, Webster
Banks
“I've always had good service at this location! Roza and Savanna were very helpful and always followed up with answers to all my questions. My only complaint is the location is not very handicap accessible. Handicap parking is in the parking lot on the second level but there is no elevator to get you to ground level where banking takes place.”
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“Webster 5 staff have always gone out of their way to help me. My debit card was not working and was not able to draw out money for gas to get to work. Tracey came outside before the bank opened and had me fill out a withdrawal slip so I could get gas and get to work . Thanks Tracey for making my day.”