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8:30AM - 4PM
31 Sutton Ave, Oxford
Banks
“Have Banked at Web 5 for over 60 years. I have also had accounts at other banks WCIS, Guarantee, etc. etc. This bank has always met all my needs, and exceeds other banks. Other banks save you in one area, but over charge for others, so when you compare banks compare all the basic features you use every day. Then you will realize the value of Webster Five.”
“Halina helped my husband and me with opening our bank account. She was very warm and kind and made the whole process easy. She was always open to answering our questions and was very professional. She explained everything in detail and went above and beyond to help us. Highly recommended—she is the best!”
“Rania Daher was so very helpful to us by walking us through the process for setting up a 3rd CD, a new credit card and offering valuable advice. Wonderful service and expertise!”
“Recently did business with southbridge credit union (Auburn). The process was easy and employees are very nice. The representative I spoke with was Adele Burnam. Adele was great and I highly recommend this credit union.”
“I had an excellent experience working with Ciara Rodriguez while setting up my business Venmo account. The process was more complex than expected, but she remained patient, professional, and highly knowledgeable throughout.
Ciara took the time to walk me through each step, answered all my questions clearly, and went above and beyond to make sure everything was completed correctly. What initially felt like a difficult and frustrating process became smooth and manageable thanks to her dedication and support.
Her commitment to helping small business owners succeed truly stands out. I’m very grateful for her assistance and would highly recommend Ciara Rodriguez to anyone needing reliable and professional banking support”
“Webster 5 staff have always gone out of their way to help me. My debit card was not working and was not able to draw out money for gas to get to work. Tracey came outside before the bank opened and had me fill out a withdrawal slip so I could get gas and get to work . Thanks Tracey for making my day.”
8:30AM - 4PM
86 Worcester Rd, Webster
Banks
“I’ve been banking here for a while now and I’ve always had a great experience. Everyone is really friendly and takes the time to answer my questions without making me feel rushed. They’ve always been helpful whenever I’ve needed anything, and the whole process is easy and stress-free. It’s nice knowing I can count on them when I need any type of financial help. I definitely recommend this bank to anyone looking for great customer service! -”
8:30AM - 4PM
547 Southbridge St, Auburn
Banks
“I cannot say enough positive things about this bank. I’ve been a member here at the Auburn branch since we moved from Spencer. We were members of the Spencer branch for seven years. The team at the Auburn branch is extremely personable and always so kind. I often have to use the drive-through because I have young kids, and unfortunately, sometimes my transactions take a little longer. I have never once been rushed by any of the staff. If you’re looking for an honest and helpful local hometown bank, this is the one for you! Thankful for all the amazing employees who take such good care of my family and our finances!”
9AM - 4PM
275 Mill St, Worcester
Banks
“I love Bay State Savings Bank On Mill Street Worcester MA. Michelle, Denise, and Taylor are very Professional and friendly, they are always helpful in solving any Bank issues I may have.”
8:30AM - 4PM
29 Trolley Crossing Rd, Charlton
Banks
“The Trolly Crossing branch is always a pleasure to do my business at. Their professional and friendly staff and Manager are always willing to do their best to help with all of my banking needs. I highly recommend this branch.”
“Old fashioned, true customer service. As a business owner, I appreciate the friendly, helpful staff. I am always guaranteed a smile! In our technological society, this is so rare.
In addition, the employees always take part in community activities, support local fundraisers, and more! Love this bank!!”
8:30AM - 4PM
176 Main St, Spencer
Banks
“Great place! Very helpful staff, ll the tellers are extremely friendly and they move with pace while remaining personable! Can’t say enough good things about this branch!”
8:30AM - 4:30PM
63 Southbridge St, Auburn
Banks
“I am profoundly grateful to Michael Murphy, VP, and the entire Central One Federal Credit Union team for believing in my business and making it possible for us to expand the services we offer to the community. At a time when larger banks were operating on outdated, rigid formulas and treating small businesses like numbers on a spreadsheet, Mike and his team led with human values, hope, and kindness. He brought warmth, responsiveness, and compassion to a process that is so often cold and transactional, making an otherwise stressful time feel steady and manageable.
Even the terms of my loan reflected Central One’s integrity — they offered fair, generous terms when larger banks pushed high interest rates, balloon payments, and no flexibility to refinance. What truly moved me, though, was Mike’s willingness to show up not just as a banker, but as a human being: he even attended my closing on his day off, a gesture that brought me to tears and spoke volumes about the kind of person he is.
Central One is the real deal — a bank that operates for the people and genuinely cares about them. Thanks to Mike and the team, my business is growing, thriving, and better equipped to serve our community.”
8:30AM - 5PM
967 Grafton St, Worcester
Banks
“Rosangelis was very helpful in getting me set up with my business bank account. If you are looking for a bank that cares for you and your financial goals This Is The Place!!!!
Highly recommend going in and checking them out”
“The entire crew at this location is fantastic, I always have a great experience when I am at this location. In no particular order but if you get any of these employees you are in good hands, Yago, Rosangelis, John, Stephen and Emily. Rockland Trust got it right with this staff, their ability to communicate with customers and the chemistry of the staff.”
“Lisa was very helpful from the loan department to answer my questions and provide a quick report. The app is quite outdated so looking forward to an improvement so I don’t have to call as frequently for these reports. Overall, you aren’t supposed to be best friends with the company you take a loan through but MCU has been manageable and easy enough to contact”
9AM - 5PM
1227 Main St, Worcester
Banks
“Ricco Worden at TD Bank (Main St, Worcester) is the gold standard! ? As a 30-year #customerserviceexpert, I was blown away by his professionalism and speed. He got me an outstanding deal on several cards. Best banking experience possible! ??”
“Best Banking experience I have had with these folks.
I have a business account with them for over 8 years and never have any issues. Friendly staff and efficient work.”
8:30AM - 4PM
275 Greenwood St, Worcester
Banks
“They are friendly and very good at solving problems, the worst thing is the employee turnover rate. Hard to build a relationship when they are transferred so often.”
8:30AM - 4PM
16 Airport Rd, Dudley
Banks
“My husband and I usually go to the Dudley branch and I must say they have a very knowledgeable group there. I especially like to give Shana and Shanon a thumbs up for their attentiveness to our needs and their professionalism.”
9AM - 4PM
993 Grafton St, Worcester
Banks
“After visiting a few banks for quotes/promotion deals. A friend required me to visit Berkshire Bank. I was able to speak to Sonia Descormiers who happened to be an agent/VP. She was so helpful and explained to me every details of how HELOC program works. Finally, I was convinced and decided to go with her. She made the process so easy and my loan was process within 2 weeks. At closing, she made an appearance at closing to make sure that I understood every sheet of paper that i was signing. I couldn't asked for a better agent. Sonia Descormiers, gets a 10-STAR in my book. I would Highly recommend her service to anyone.
JEAN REMY”
8:30AM - 4PM
1001 Millbury St, Worcester
Banks
“The new manager was very professional. He spoke Spanish, and I really enjoyed being able to communicate with him in my first language. Thank you for the excellent service!”
9AM - 4PM
1084 Main St, Leicester
Banks
“I have been banking with Country bank since 2006, Country bank has met all my needs, and has outstanding customer service! Thank you Christy Jones and Country Bank.”
9AM - 4PM
560 Park Ave, Worcester
Banks
“I’ve been with this bank for almost 25 years. They used to be Commerce Bank, after transition to Berkshire Bank they maintained most of the qualities I really liked about Commerce, primarily their hours - amazingly stayed open until 7pm - until recently… now they close at 4pm Mon-Wed, and 5pm on Thu-Fri. This Park Ave branch is open on Sat until noon but the downtown branch on Main St. Is not. Unfortunately, this change took place but for the most part, so do my banking online so it’s not worth finding a new bank. Syrian The woman who was the manager for the longest time was amazing, Mrs. Wilke (I believe?) I loved her! The new manager that took over was nice as well, but he has since moved on. I do appreciate seeing familiar faces there, several workers have been there for years but I’ve noticed a lot more change and turnover since it became Berkshire Bank. I’m not sure if this is related to the change in ownership or timing with the pandemic, etc.? Either way, they’re phasing out the things that remained “Commerce” now and it definitely feels like a new bank. I’m mostly indifferent but this is why I gave 4 stars instead of 5… the changes. It used to be a 5, the change in hours dropped it to 3 stars, but their new online and mobile platforms bump it up to 4. If they would only dispense $10 bills from the ATM or allow you to choose which bills you want (like another well-known, over priced, red-tape National bank here in America) I’d bump it up to 5 stars.”
“About a year ago, we worked hard with Rosa Nguyen (who came highly recommended) on a house that was under construction. Rosa went above and beyond to keep us updated with the changes in rates and helped us navigate the complicated world of mortgages as first time home buyers. She was at our nerve racking closing and was advising us till the second we signed the dotted line. Her experience in the field as a previous realtor helped us a lot and she wasn't afraid to give us the best advice. We highly recommend going with a local bank like Webster five and if your lucky, will get to work with a pro like Rosa”
8:30AM - 4PM
4 Gore Rd, Webster
Banks
“I like Hometown Bank. The employees have always been nice and very professional. I like the Webster branch, the structure and its people.
Thanks Hometown!
A. Valentin”
“Such a great local bank to do business with. Friendly staff and short wait times! Joe and Lauren are always welcoming and it feels like a small town bank.....in a big city. Love doing my banking with them!”
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“Angela was absolutely phenomenal as was the rest of the staff. Friendly, knowledgeable, and extremely proficient. I have banked here for over 20 years and will continue to do so.”