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“Got two car loans through Mass Bay a couple of years ago. Super easy process and paying them through your checking account is automatic with no fuss. We never deal with any fees and feel taken care of. I will never go back to big banks.”
“Friendly staff, excellent customer service, and a strong sense of community. They truly care about their members and make banking easy and personal. Highly recommend!”
“I have been banking with CCU of Lynn for many many years. Victor is an amazing and professional person, everytime I enter the bank he is attentive to his customers always going above and beyond. Seeing him working alongside the tellers is a wonderful sight, in and out less the fact that we strike up conversations. Lina, Sarah and Belinda as well as Victor makes entering the bank more pleasurable..Lynn CCU rocks!!!”
“I have been a customer for many years. The people in operations, namely Sarah Cashmir are very knowledgeable, courteous, and extremely helpful. She has helped me with countless issues relative to my account. She is a true asset to Mass Bay Credit Union.”
“The credit union takes great care of me with all my needs. In my opinion because of my experience credit unions will always be better then banks keep up the great work.”
“Okay people, it's finally good to go to a credit union that cares. You need loans, notary public, Bank inquiries and life insurance. I really like this place no I'm serious you should come down here and get more acquainted”
“Antonio was super helpful in setting up my son's very first checking account...was patient, friendly & make sure he understood everything! Much appreciated!:)”
“Peter is my go-to for my buyers using financing. He is extremely knowledgeable, easy to work with, efficient and has consistently made my buyers feel safe and supported. My clients are always so happy with him and his team. 12/10 recommend. Thank you Peter!”
“Metro credit union is one of the best small bank you can deal with. My kids family and friends I recommend for they banking. For over twenty years this bank has been great and the staff goes beyond to help you.”
“Phylissa was great assisting with my accounts, debit replacement and more after I recovered from an cyber attack. I recommend for the kind and efficient member support.”
“Dawnmarie Clarke The Branch Manager Was Very Helpful, She Explained The Details Of All The Products To Me and My Mother. We Successfully Opened A Joint Savings Account. I Will Definitely Recommend This Credit Union To The Public. Thank You!”
“I have been a member of ECU since I was 17. My mom was an employee of the gas company and I opened my first bank account there and kept it open and as my main bank account until now that I am in my forties. I have always had a good experience, and they always make me feel like they care about me as an individual. Most recently I got help with a car loan and it was the easiest most stress-free experience for me when buying a car due to the help from the lovely people at the credit union.”
“Kevin Rodriguez should be commended for going above and beyond helping me and my wife out today with a serious breach of my checking account. He explained the process and lead us step by step in rectifying the problem and his suggestions of new accounts was perfect and we followed suit and opened up two new accounts. He should be recognized by the Metro leadership team for exemplary customer service. Thank You Kevin!!! Longtime union member for over 40 years!!!”
“Love this place I’ve had other banks like Bank of America horrible bank they just want you money but Luso always help me and treat me good never an issue. And as for the bad review before me about depositing cash into the atm they don’t have envelopes out because the atm shoots them out when you’re going to deposit $.. shouldn’t give something a bad review because your to dumb to use your banks atm!!”
“Many thanks Smriti Shourie for being an excellent person and helping me with the paperwork needed. You have done an amazing job and I truly appreciate you. The process was great lots of communication and professional, Thank you
Leo”
“The staff here are very knowledgeable super friendly! I would choose this bank especially at this location over any other banks! Thank you Adiene and all the staff members here for always making my visits feel welcome everytime I stop by.”
“I LOVE HFCU! I've been a member for well over a decade and they keep getting better. Their fraud alert texts are so helpful. They have so many quick ways to reach support in various departments via chat or phone or email or app. And every time the person I'm connected to his helpful, and every time the issue gets resolved. They're the best!”
“Outstanding staff and service! City of Boston Credit Union locations are all excellent! This branch is absolutely gorgeous! I would not do my banking anywhere but CBCU!”
“This is a nice little bank with capable employees. I only deposited some money using the Shared Branch feature of credit unions but I got a good impression of this bank as it seemed very homey and unique”
“I may have jumped the gun on this on, like to take back two stars, a recent change of staff has caused some Rudeness. I will leave it at that for the present, Frank, Mahony PS thank you for this opportunity .”
“I needed a cashier's check for my first month's rent payment and Octavia was able to help me understand if I was eligible to get a cashier's check at the Members Plus because my original credit union is a part of the Co-op shared bank program and with my bank I would be able to get a cashier's check at their location.
I arrived at the location and Octavia was nice and ready to help me with the understanding what I needed to fill out and confirming with me multiple times the amount I needed was correct. This was my first time attaining a cashiers check and she was a real help throughout this process.”
“Since coming to you from a bank , for the life of me I’m trying to figure out out why I don’t do this years ago . The Customer service is above par, no added or additional fees . Numerous locations around Boston . What can I say EXCEPT I’m HOME…..”
“I have been a member for 40 years. BFCU has always given me the best financial advice. Also, they helped me plan my retirement. I have been retired almost 20 yecars and they have been a tremendous asset the whole time. Thank You BFCU”
“Where I choose to business. Always a great experience. Checking savings loans all in one place. Started with a loan approved for my Chevy Truck. I was so impressed I transferred all my accounts to St. Jeans.”
“I’ve worked with Paul, Martha, and the team at Brookline Municipal Credit Union for over 25 years, and they’ve been consistently outstanding. It’s a family-feeling place where you’re treated like more than just a number, and that personal touch really stands out. That kind of consistency and care over the years is rare.”
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“Recently got a mortgage through MPCU. Rates were the lowest I saw anywhere and the staff was so responsive and helpful through the whole process. I'd definitely work with them again.”