Appliances in Franklin, MA

“Had a terrific experience at Simon's today. Had the pleasure of meetingDesign Consultant, June Marcus.She is such a true and knowledgeable professional on all aspects of home decor.She really cares about her customers and wants to make sure you are happy with your purchase.June is the best!”

“Extremely difficult to make contact with them to report problems with brand new appliances.1. The wrong refrigerator was delivered prior to 5/25/23 it is now 8/1/23, no one has contacted us to correct the issue.2. Dishwasher-the middle rack does not consistently stay on its track and random pieces of plastic and metal fall out of it on any given day. It also is louder the 47dbc. (Not sure if that is the correct way of writing how sound is measured)3. The handle on the stove is loosened and is potentially falling off.I included photos. The refrigerator that we ordered had ice and water dispenser on the outside. This one doesn’t. The upgrade was an additional $1,800.Again no ne has contacted us to schedule the delivery of the replacement refrigerator.In addition to all these problems. When I attempted to call customer service today and waited on hold for 35 mins, I was disconnected only to call back and be back on hold. This gave be sufficient time to voice my complaint in this long winded publicly posted review.Addendum: I was able to speck to Maria lodge in the National call center who could not begin to rectify the issues with my brand new appliances bc I do not have an order number from when the builder ordered the appliances.*******************************UPDATING MY REVIEW!?Absolutely wonderful news! Ferguson and Dan the manger for the store where my appliances came from, has resolved the issues!!The correct refrigerator was delivered and hooked up! The incorrect one was taken away! The gentlemen who completed the refrigerator delivery and removed the wrong one, were very polite and efficient despite having to complete the job during one of-the heaviest downpours I have ever seen! Great job guys and thank you!My dishwasher and stove were also replaced 1 week ago. The dishwasher is working wonderfully! The stove is simply amazing. Last night I cooked a tasty batch of my famous chocolate chip cookies! (Secret recipe ?)It has taken time and patience but I appreciate that Ferguson got the job done!Pictures to follow as I have to get to work and I’m short on time!”

“As always i had a great experience with Simon's. The salesperson, Robert, was very helpful and the transaction was smooth. He called when he said he would (when the stove came in and then a delivery date) and the day of delivery went off without a hitch. The plumber that works with them (Franklin Plumbing) was also very efficient in disconnecting my old gas stove and coming back right after delivery and hooking up the new one. I definitely recommend them to anyone looking for a new appliance or furniture.”