Internet Service Providers near Granby, MA

“Priya and her staff provide five star customer service, are knowledgeable about all things Verizon and technology, and are very kind. Priya's store offers flexible hours so it's easy to drop by the store before or after work. My Mom and I really appreciate the step by step guidance provided by Priya and her staff to set up our new phones. What could have been a very stressful process was made so much better with Priya's invaluable help. We first went to Priya five years ago and we will definitely be returning to Priya's store for any future Verizon needs.”

“Carl at the Noho Verizon was super awesome! He helped me save over $30 on my phone bill by switching my plan and deleting extra add-ons that I was paying for but didn’t know about and wasn’t using. I highly recommend going to see him!”

“A kind young man, Jay Santiago, helped me so much today in the West Springfield store I could not believe it. Another representative, when I walked in your store, listened to my problem and gave me an 800 number and that was about it. Not at all kind or helpful. Just matter-of-fact. No smiles, no reassurance, nothing. I then saw Jay and asked him to help and he was amazing and solved my problem quickly. He called the 800 number for me and gave them all the information and in less than 20 minutes I was all set. He could not have been nicer, and I will forever be indebted to him for such wonderful help and kindness. He thanked me for coming back to T-Mobile as I was a previous customer.”

“Fabi is the best to work with especially for new customers switching I recommend her and her manager who helped with my otterbox case install 10/10 Customer service”

“After my experience at the Riverdale St location yesterday I decided I wanted to wait a day before trying to resolve my phone issue. The fact that I walked into this location and felt SO WELCOMED! And was in and out in less than 15ish mins with a resolution and finally a working phone! Thank you to all these guys for their smiles and absolute humane decency! Your guys are awesome and the only shop I will be using for any further issues.. you may have saved an 11yr loyal customer from disconnecting their phones today!”

“I had to purchase a new phone and a WONDERFUL young man Joe treated my husband and myself with professional kindness and respect. Joe was helpful, knowledgeable, and friendly. Thanks to Joe I would highly recommend”

“Best Customer service I have ever had!

I cannot give enough stars to the T-Mobile store in Hadley MA. My former phone company had a bit of a meltdown with a system upgrade, and I was without cell service for many days.
I came to the T-Mobile store and they scooped me right up and supported me with every step with the process of transferring my phone over to their service. Every single person I interacted with was so kind, patient, and knowledgable and treated me like a human, not like a transaction. They truly went out of their way to help me, and it was some of the best customer service I have ever received! I am leaving with a new I-Phone 16, and all kinds of bells and whistles, (and am paying a little less than I was with my former company).

I highly recommend T-Mobile, and this store in particular. Special shoutout to Chaz, who has been our warm, friendly guiding light through this process, and also Desire, Christian and Vinnie for the help and encouragement you offered as well.”

“Outstanding Service & Atmosphere

I switched to Verizon after a month of no service with Mint Mobile, and the team at the Hadley store made the entire process smooth and stress-free. Despite my phone throwing one issue after another at them, they patiently worked through everything with kindness and determination.

Jordan was especially helpful, and the store manager led with genuine care—not just for me, but for everyone who walked in. I watched them go above and beyond, even offering water and checking in with an elderly customer multiple times. It was truly heartwarming.

The vibe in the store is fun, friendly, and well-run. Every staff member I spoke to was knowledgeable, kind, and upbeat. After a disappointing experience at the Northampton location, I wasn't sure I'd stick with Verizon—but this store completely changed my mind.

Even though I live closer to another Verizon, I’ll always come back to Hadley. They’ve earned my loyalty with their outstanding service and genuinely great people.”

“If ypu must visit a Verizon store, this is the location to go to and Bob is the representative there who I have found consistently over time, to be courteous, professional, knowledgeable and trustworthy.”

“This place has really gone to bat for me over and over. Never had any problems with the case managers and each one has been incredibly helpful going above and beyond to help me with applications, gathering resources and reaching out to the housing authorities directly to get updates and advocate on my behalf. Granted, all case workers, especially those in the housing sector are overwhelmed with the amount of people needing help with little infrastructure and state funding to help people. Be patient and proactive, things will fall into place eventually.”

“Extraodinary customer service. Several months ago, I went to the X-finity store at the Holyoke Mall for a new phone. Not only did they have it in stock but it was less expensive than the same phone at Brst Buy (which didn’t have it in stock). The Associate (I regret that I forgot her name - Sarah, I think) spent nearly 2 hours making sure all my important information was transferred and the phone was working properly before I left.
Today, my wife and I went there to get her on my plan. We got an amazing Associate, Nani, who walked us through the process of getting her off her old plan and making sure everything was working well. She also alerted us to the fact that our Xfinity points qualified us for an almost free smart watch. We took it and she spent another 30-45 minutes getting that set up.
Rarely have I experienced such outstanding customer service. And to have it twice from the same business from two different Associates, is truly remarkable.”

“These are reviews for how the store is performing. NOT THE SERVICE IN GENERAL!!! If you have poor service at the store fine. However if you have a problem with the service itself leaving a poor review here will do you NO GOOD WHATSOEVER, if you don’t like your service change it and move on. The employees at the store have to deal with customers day in and day out, if they have to deal with issues that they are not able to handle on the store level customers throw them attitude and say how much spectrum sucks. Can the company do some things differently of course they can but as a consumer you have options. It’s not about you all the time, like I said if you don’t like the service get something different and quit whining!”