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“Five stars isn’t enough for the incredible service we received from Matt and Anastasia at Avis West Springfield. From the moment we arrived, they went above and beyond, holding a car for us, making sure we were completely comfortable, and patiently addressing every single one of our (admittedly picky) requests with care and professionalism.
Their attention to detail, communication, and overall kindness made this rental experience smoother than any we’ve had. This team sets the gold standard for customer service. If you’re renting in Western Mass, this is the place to go. No questions asked.”
“Indeed this place has experienced a mass Renaissance. For decades it was abandoned and had suffered Mass deterioration. Thankfully it didn't have a meeting with a wrecking ball.
Thankfully, the teamwork of the city, the state and the federal government were able to miraculously resurrect this iconic landmark and did a phenomenal job in terms of restoration as well as preserving many of the remaining inventory of historical artifacts of the original railroads and of the former Charles Hotel from a bygone era. The consolidation of local bus service PVTA, Intercity service of Greyhound and Peter Pan buses, rail service of commuter rail and Amtrak offer great convenience to travel to a multitude of destinations. They could probably add an overhead shelter at the Intercity bus depot areas similar to what was at the prior Peter Pan Station and they need to raise all the platforms for all of the trains at all the tracks. Moreover they should consider opening the upper-level part of Amtrak for people to wait for the trains up on that level to see their trains coming or going as well as offering additional restrooms for Amtrak passengers without them having to climb up and down stairs or go on an elevator.”
“Came to visit from FL and had issues at a rental place on St James where they were absolutely unprofessional, rude, and ignorant so I was extremely pleased to contact AllStar and have fast, efficienct, professional service and a spacious rental for a very affordable price”
“Started off with a little issue on availability due to a previous renter but was corrected in a timely manner. Matt called other branches and found a suitable vehicle. Cam picked my family and I up when the replacement was ready. He was polite and helped with bags. When we returned the rental 10/10 Rob and Matt both made sure I was satisfied and apologized for the minor issue in the beginning. Amazing staff and very friendly. 1000% WILL RENT AGAIN from this Springfield, MA store.”
“Every time I rent with Avis, it has always been amazing!! Staff are nice and professional, always get great cars nice and clean. Overall great place, recommend it”
“A trusted friend recommended Tony & sons auto They finished the job of replacing the front bumper and grill and checking the sensors with expertise and precision you rarely see anymore, and they did it ahead of schedule. The car is good as new, and it's spotless, just as their work environment is. We can't thanks them enough.”
“I love the way they accommodate your needs very friendly very professional. I have never left disappointed I highly recommend them at the Springfield East Colombus Ave enterprise to any one that’s looking to rent a car.”
“Jannette, Alex and the team were awesome. My car has been in the shop and they got me in a sweet ride right away. The car was clean and they made sure everything was smooth from start to finish. I’ll definitely be asking for them if I need a rental in the future!”
7:30AM - 5PM
70 Fuller Rd, Chicopee
Car Rental
“I cannot say enough good things about this place! From the moment I called with questions, Ron was amazing. The truck was ready upon our arrival and when we returned it early, the process was simple. I wish I could give them more than 5 stars!”
“If you're looking to rent an SUV or a passenger van, highly recommend this place. Staff is very courteous, prices are very reasonable and vehicles are very clean and well maintained. I was looking around for a passenger van for a family outing, I was lucky to come across this place. Recommend calling in advance to make sure vehicle is available.”
“Thank you Josh for the great experience in buying our ford edge! thank you for being an HONEST auto salesman! I appreciate everything you have done for my family to get into a car quickly where as our broke down and we needed a new one asap. I appreciate you going above and beyond and being a man of your word as you told me when I first walked into your auto shop " we take pride in our business" and it truly shows. I will be back for my next car in 3-4 years! Again Thank you for everything!”
“I have been using this enterprise at West Springfield for months, and each time I go, they are great! Extremely friendly, extremely helpful, and patient. The cars are always clean and great. They call to let you know you are all set and if they can accommodate the car you want, they will.
I will continue to keep using enterprise.”
“And they did it again! I posted the below review prior to my last rental. This time I had the dates wrong on my reservation and I was taken care of without event. They had an SUV ready for me within 20 minutes and I was on my way. GREAT customer service and care. All Budget Car Rental locations should be so effcient.(PREVIOUS REVIEW)I have used this Budget on 2 occasions and have been super pleased each time. The service and vehicle condition were great. My third time is approaching Friday. Happy returning customer.”
“Excellent experience overall - they easily accommodated my request for pick up & drop off at beginning & end of rental period.
My only complaint is that their device to handle tolls is ridiculously priced. Would've been nice to have option to use my own transponder instead. Lack of affordability meant a normal 70-90 minute drive from Westfield to Worcester MA hospital was 2-3 hours traveling via non-toll roads.”
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“My car broke down on the side of the highway on a holiday weekend and Matt (and a lady whose name I forgot!) was super friendly and helpful. He spoke to me several times and assured me he would save a minivan for me (although it was a busy holiday weekend) until we were able to come and gave us a good rate! Highly recommend them.”