Auto Repair in Lexington, MA

“Rick and team did a great job servicing my Audi 2017 A4 on multiple occasions (coolant hose, brake pads, oil changes). They are professional, proficient and polite. I used to take my Audi to Herb Chambers Burlington for servicing but they lost my trust when they refused to take ownership for a coolant hose replacement that should have been covered by their service warranty. Not to digress from this review but it is important to share this experience so that others are aware that once your car warranty runs out, going back to the dealership is not worth it.

Here is what happened. I had our Audi A4 2017 serviced at Audi Burlington Herb Chambers. For a significant cost they replaced one of the coolant hoses in addition to other work that was done for which I have the documentation and a video in which the mechanic conveyed the problem. A year later, I had an issue with the coolant hose leaking and I took my car back to Herb Chambers Burlington since repairs are covered for two years. I was given a quote of around $2232 because apparently it was a different hose. I called their bluff and forfeited the $250 to Herb Chambers Burlington for doing the coolant leak examination. Instead, I went ahead with Audi Auto engineering to replace the coolant hose for $700. And after Auto Engineering fixed it , I took the old damaged coolant hose and tank back to Audi Burlington and showed it to the service desk guys. 6 months later, my car is driving great.

I made a formal complaint with Audi USA and they said talk to the dealer. And then they sent me an email asking me to complete a survey. LOL. Really?

Audi Burlington no longer has my trust. I don’t really care about the free coffee, chocolates and the chips that they offer. You have to take ownership for the repairs that you do.

Needless to say I was humored when I learned of the jab that the Audi sales guy took at Rick and team. Seriously?”

“Accurate Brake and Alignment breaks all of the stereotypes for mechanics. They are more than fair to all of their costumers and treat each with respect and quality service. They never tell you that you need more than you actually do. They treat my wife the exact same way as they do me in price and quality. Give them all of your business because they deserve it.”

“Great place, old school auto parts yard, the kind you don't find anymore. Family business, John is a gem. Friendly folks, great prices, You just come in, tell them what you're looking for, they tell you where the vehicle is that has the parts you need. You bring your own tools, pick your own parts out of the vehicles, take them to the front, John tells you what they cost, and you get surprised how affordable it is! Just be careful, because if you hurt yourself taking apart an old car, it's on you, not their liability!”

“I have never had a better experience with a dealership than I have had here. Everyone is incredibly nice, the staff are knowledgeable, both on the sales side and the service/parts side. Overall 10/10 dealership. Amazing staff and incredible service.”

“Highly recommend this place. George and his crew took care of my car very quickly did my brakes. My exhaust and my inspection. They did a great job. My car drives great and their prices is even better. Thank you, guys.”

“Such an amazing experience at this location!! I went in for an inspection and was in and out with quick, friendly service. I’ll definitely be coming back! Highly recommend”

“Mal's helps people keep moving. Without any fanfare, restoring sanity and putting you back on the road with a smile and a good word. Many Miles of experience. Thank you so much.”

“Got a state inspection here, everybody here is very honest and punctual. In addition to state inspection, they also briefly looked over my car. I had a brake light that was out, and they immediately fixed it for $15 (other places hover ~$50). Highly recommend!”