The Ludlow branch is excellent customer service,the complaint is the online customer service .Cause of the online service i went to a different bank why?the online service is quick to judge when you deposit a check with the online app and they tell you fraude.not cool to do that to anybody then they freeze your online account.
December 2025
I had a wonderful experience with Tim Haley! He was extremely helpful and kind. He helped with multiple questions that I had, and I had a great experience with Citizen's bank overall!
January 2023
I ❤️ this bank. Always so friendly and helpful. Only thing I find disappointing is overdraft fees....
