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“James is always friendly and extremely helpful. He works quickly, but I don't feel rushed. I've been coming here 2x a week for 5 years now, and I don't think I've ever seen him in a bad mood.”
“Laurie at the Heights UPS is terrific and she has a fantastic team! They're all great and a special shout-out to Lanna who helped me send a quick test fax to my balky fax machine on Sunday and she refused to take any money. This UPS store is a treasured local resource and we are lucky & grateful to have them in the Heights neighborhood! Thanks again, Lanna!”
“I consistently have an excellent experience at this UPS drop-off location. The staff is efficient, professional, and genuinely friendly, making every visit quick and hassle-free. They go out of their way to provide outstanding customer service, answering questions and ensuring packages are handled properly. If you're looking for a reliable and customer-focused UPS store, I highly recommend this location.”
“My experience with the DHL associate is excellent! He is very professional and very helpful! I will definitely recommend to my friends and family members to use them again!”
“I love coming here Sejal and everyone knows exactly what to do for me! I am clueless with my phone and shipping stuff and my memory is poor. I end up with a bunch of receipts and they help me with everything, I just keep coming back. Very happy customer.”
“My son used this location for some passport photos and shipping and they were incredibly helpful.
I called them a few days later to check on some details for shipping and they provided excellent service and were gracious enough to look up and confirm the shipping information for me.
I worked with JASON--he was great!”
“Staples @ North Andover, MA
Associates are friendly, helpful and professional - all the time. Delivery is free and delivered right to the door, not in mailroom.”
“I asked these folks to pick up an auction item from a nearby location and express ship it in time for Valentine's Day for my wife. The whole transaction went smoothly and the item arrived nicely packed and on time. Super happy with the service!”
“Nimi you are a star! Can only recommend this shop for your shipping needs.
Had to shop important documents with FedEx and the employee named Nimi helped me and handled it extremely professionally, made sure everything was correct and went above and beyond to make sure it was all filled out perfect.
Was efficient and quick but took the time needed to make sure everything is the right way.
Will come back for sure.
Thanks for great service.”
10AM - 6PM
444 Broadway #1, Saugus
Shipping Centers
“I was having a bad day and needed help with getting a doctors note sent to me. I walked into store 51 Staples 444 Broadway Saugus because they are the cleanest, friendliest and caring Staples. Brianna at the printing center literally saved me. What an amazing person. She understood what i needed. She was compassionate and patient. Thank you Brianna. I hope you are the example at your store. Customer service is one of the toughest jobs and especially in todays world. The one thing AI cant do is read emotions and be compassionate.”
“Friendly and apologetic in store after a little mishap (even if I wasn’t in the friendliest mood!), and even willing to deliver a package off their own back to me. I recommend this place for good service.”
“It was last minute I appeared to Staples...
It was exactly 9:00.
They haven't closed yet but I was looking forward to picking up only one thing.
Jordan the associate was very helpful with any concerns I had with times of the stores opening and closing.
I was able to navigate the store and get what I needed.
I thank Staples for making to easy for me.
- I shop there once every 6 months.
Thank you Micheal (General Manager for ensuring the safety of the store and having an extra employee for the safety of the store.
Jordan has a great sense of humor.
Take care!!!
I will definelty come back again!!”
“I like this place, including the hours they have. I ship and pick up boxes all the time for the past 6 years and never had a problem. If you are going to send something make sure you check your address and make sure its correct. If you give the company the wrong info, don't be shocked that the package was sent somewhere else. Make sure you read up on their policy when picking up a package. Go ahead and ask questions so you are all clear when picking up. Customers should be accountable when they make a mistake. it's common sense.”
“I had an efficient drop-off experience and was able to pick up some cute new stamps as well. I got there a bit after 7:30am when they opened and there was only one other person in front of me. It went smoothly and was overall pleasant.”
“This is the best place I have been to ship stuff. The owner is incredibly helpful and kind. My wife and I had to ship some stuff for our upcoming move and Osman helped alleviate a lot of the stress of moving for us. The store is also cleaner and more spacious than any other place that I’ve shipped stuff before. Thank you again Osman!”
“We had a great experience printing collateral materials for a photo exhibition. Staple's staff were very helpful in matching print backgrounds with the painted walls and were helpful in so many other ways. They did a great job,”
“the convenience of this place is unbeatable. I literally go in there with bags of stuff and the owner takes it, packs it up, and ships the best way...and I always receive tracking info via email...its so much more pleasant than the post office!! i have been going here for years and will continue!!”
“Amanda was super helpful, explaining the difference between priority and ground shipping. She also shared tips on getting free priority shipping supplies in-store and online. Great customer service and a delightful experience!”
“The Post Office at 1179 Main St in Wakefield is honestly a little hidden gem. It’s only ever really busy a couple of weeks before and after Christmas, which makes most visits quick and easy. One of the regular staff members, a woman who works there often, is extremely friendly and does her job very well—always professional and efficient. I can confidently leave prepaid packages without worrying about needing a receipt or whether they’ll get scanned properly.
I almost hate to leave this review because I don’t want word to get out and have this place overrun with humans, but credit is due where it’s earned. Great service and a stress-free experience every time.”
“I want to say thank you for today service. You were very patient ( in spite of my heavy accent ) and very helpful to make best choice in a very complicated international shipping.
Galina Mushinsky.”
“The woman who helped me was very helpful. It was a big box and she wanted me to be aware of the cost and if I was alright with that. She was empathetic that I was sending things to my sister after my Mom died and they were not valuable, just sentimental.”
“Absolutely love shopping here! The staff is super friendly and always ready to help with finding what I need. Plus, their selection is fantastic, making it my go-to spot for all office supplies.”
“This particular branch in Saugus MA has very difficult parking out front on a very busy thin street. There is parking behind the building, but you have to drive around, which is not a big deal. The staff are very friendly but it is busy and a line can form that will take you quite some time to get to the window. I use this post office if I’m in the area out of convenience. If I have to make a special trip, there are other quicker post offices around just as close.”
“After driving around in circles, as I normally do in New England, I had an amazing experience at the FedEx with Mike Daley, he was so helpful & patient, printed my label complimentary TY Mike!!!”
“I visited UPS because I wasn't sure what to do with my package. The staff was incredibly helpful and walked me through the entire process step by step. They made everything easy to understand, and the whole experience was quick and efficient. Their friendly customer service made me feel confident and relieved, and I left very happy with the experience. Thank you for making what could have been a confusing situation so simple!”
“I am disabled and use an electric wheelchair. Whenever I go to the post office, the employees are always courteous, friendly and professional. They are always ready to help in any way.”
“I've been using the UPS Store in North Reading for a couple of years for other services and just had them work on a fast turn around printing project. The quality of the print job was excellent and I really appreciated their fast turn around and the price was reasonable. Service is great and efficient.”
“I can't say enough about the exceptional service I received from Boxford Post Office and Postmaster Giana Stachulski. I had ordered a package from Australia on November 30th, with the intention of giving it as a present today, December 20th. However, the USPS tracking updates were sluggish, and I was starting to worry it wouldn’t arrive in time. After submitting a request for my package to be expedited, Giana went above and beyond to make sure I received it.
She personally called me to let me know the package had arrived at the Boxford Post Office, and she assured me that she would carefully search through the parcels to find mine. True to her word, Giana hand-delivered the package to me, ensuring it made it to me on time for my special occasion. I was absolutely blown away by her kindness, professionalism, and dedication to customer satisfaction.
This level of care is rare, and it’s clear that Giana is truly committed to her community. Thank you, Boxford Post, for having such a fantastic team! Giana, you made my day—I'm beyond grateful for everything you did!”
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“Today I got my passport for the first time. Between the snow and going to the wrong location. I surely thought I was going to have to reschedule. However Bob was very helpful and made it happen. Thank you!”