AutoZone Auto Parts in Malden, MA is a leading retailer of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. The store is known for its helpful and friendly staff, who go above and beyond to assist customers. Customers often praise the mechanics and staff at this location, with one reviewer noting that all their mechanic friends shop there and they always have what they need. Another customer had a great experience with Bryan, who helped them with a dead car battery and provided excellent service. While the majority of reviews are positive, there was one incident where a customer's daughter was charged $20 for a simple battery post cap installation, which the manager later refuted and resolved. Overall, the store is highly regarded for its excellent service, with customers appreciating the staff's willingness to help, even going as far as installing windshield wipers for an elderly customer.
I needed to replace my windshield and Nicolas Silva was very helpful, attentive, and professional. If you go to Auto Zone, look for Nicolas; he's the best.
January 2026
Very friendly and helpful staff! Amazing experience going above and beyond to help me with my car troubles. Arturo was very accommodating! Highly recommended this location!
October 2025
I came in the other day and I got an excellent service. This wonderful young man, very tall I think his name was Luis Sousa. He assisted me very well. I went in to buy a lightbulb, as one of the bulbs on my headlights were working. He brought me to it and EVEN helped me install it on my car!
